Cancelling And Re-issuing A Payment (Info)

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A failed payment is populated on the Applicant Failed Payments Work List either

• Automatically, as a rejected payment

Or

• As a result of an operator recording a failed payment in Function RECORD FAILED PAYMENT, as a cancelled payment

The failure could be the result of a

• Direct payment by cashcheque not being made, this includes both computer issued and user requested payments

Or

• BACS payment that has not been made
   
• A direct payment being re-called to prevent an incorrect payment being sent out

If the failure is as a result of an operator recording a cancelled payment these are sent to the Tax Credit Office (TCO) from Contact Centres or Enquiry Centres on referral forms

Once the reason for the failure has been resolved, you can re-issue payment using Function RECORD FAILED PAYMENT or for a manual payment by using Function USER REQUESTED PAYMENT. The payments to the claimant are re-profiled. The cancelled payment reduces the amount already paid to the claimant and will be included in any payment arrears issued by the computer. For more information on payment profiling, follow the guidance in How Payments Are Profiled

This guidance takes you through the actions required to cancel a payment and, if appropriate, to re-issue payment

To cancel or re-issue a payment you must have been allocated and be in the AMBS Pyt Processor user role

To re-issue a payment using Function USER REQUESTED PAYMENT you must have been allocated and be in the AMBS Request Pyt user role