Personal Cheque Received - Bank Liaison Team (AG)

To deal with a personal cheque received in the Bank Liaison Team, consider steps 1 - 8 below. The guide is presented as follows

Initial actionSteps 1 – 2
Authorisation from account holderSteps 3 – 6
Reply from bank or building societySteps 7 – 8


click here to return to top  Initial action

1If you receive a form TC687 from a Service Team stating that a BACS payment of tax credits has been paid into an incorrect bank or building society account
  • Check the form TC687 has been completed correctly. If it has not, telephone the Service Team who referred the case and obtain the missing details
  • When you have all the details, contact the bank or building society that received the incorrect payment

And

  • Ask them to provide the payment reference number used to pay the money into the account
2If the bank or building society
  • Provide the information, go to step 7
  • Require authorisation from the account holder or will not give the information over the telephone, go to step 3


click here to return to top   Authorisation from account holder

3Send form TC684 to the bank or building society to ask them to supply the payment reference number used to pay the money into the account
4If the bank or building society require a letter to forward onto the account holder for authorisation
  • Send form TC685 to the bank or building society for them to forward on to the account holder

Note:  If the bank or building society request a combination of the above follow the guidance above for each item in the combination
5Store the form TC687 for three days
  • If a replay is received within the three days, go to step 7
  • If a reply is not received within the three days, go to step 6
6Contact the bank or building society and ask them to provide the payment reference number or to call you back as soon as they have the information
  • When you have obtained the payment reference number, go to step 7


click here to return to top   Reply from bank or building society

7Make a note of the payment reference number provided on form TC687
  • Contact BASS Telford (This text has been withheld because of exemptions in the Freedom of Information Act 2000)
  • Ask them to access the Payment Accounting Reconciliation System (PARS)

And

  • To trace the name and postcode of the claimant the payment reference number relates too
8Make a note of the details of the claimant provided by BASS on the form TC687
  • Use the internal mail system ‘TaxPost’ to send the form TC687 back to the appropriate Service Team



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