Personal Cheque Received - Direct At RMS A & PS (AG)

• Any cheque received at RMS A&PS must be banked at the Cumbernauld office

And

• Any correspondence received should be sent to the Customer Service Team at A&PS Cumbernauld

Note: They will assume responsibility after the payment has been processed

• Go to step 2

• Check the correspondence to confirm it relates to tax credits

And

• Check to see if a form TC (Cheque) 1 is attached

• A form TC (Cheque) 1 attached

• The cheque has been seen by the Tax Credit Office (TCO)

Therefore

• You need only deal with the correspondence relating to A & PS

• Not a form TC (Cheque) 1 attached, go to step 4

• Claimants name

• Claimants NINO

• Amount of the cheque

• Account details of the cheque

• Details of the bank or building society account that tax credits were paid into

• Telephone number if provided

• Claimants address

• Your office details

And

• Your name and contact number

Tax Credit Office

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Or, for Northern Ireland claimants

TCO (NI)

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)