Clerical Workaround - Reissuing A Payment (Info)

In some cases when you navigate, by double clicking on a work item in the ‘Record Applicant Failed Payment’ Work List to Function RECORD APPLICANT FAILED PAYMENT, the [Re-Issue] button may not be available. Thus preventing you from reissuing the payment.

To prevent this problem from occurring, you must navigate to Function RECORD APPLICANT FAILED PAYMENT by

• Clicking on the [Menu] button

• Selecting ‘Payments’ from the toolbar menu

• Selecting ‘Record Failed Payment’ from the options available

• Entering the claimant's NINO into the Key Entry Data screen

And

• Clicking on the [OK] button

By entering the Record Applicant Failed Payment screen in this way, you will ensure that the [Re-Issue] button is available.