Refund For Health Charges (AG)

• Prescription Charges, go to step 2

• Dental Treatment, go to step 4

• Sight Test, go to step 4

• Glasses, go to step 4

• Travel to Hospital, go to step 5

• Wigs, go to step 5

• Fabric Supports, go to step 5

• Not hearing from the Prescription Pricing Authority (PPA) regarding their refund, go to step 8

• They will need to provide

• A Working Families' Tax Credit (WFTC) / Disabled Person's Tax Credit (DPTC) Health Service Exemption Certificate

• A NHS tax credit Exemption Certificate

Or

• Pages 1 and 2 of the tax credit Health Service exemption form

Note: This can be a photocopy. However it must be stamped and dated by the local office / Enquiry Centre

• They will also need to complete the following form that they can obtain from the pharmacist when their prescription is dispensed. They cannot get one later

• Form FP57 – England

• Form FP57 – Scotland

• Form PS7 – Northern Ireland

• Form WP57 – Wales

• If the claimant does not have form FP57, PS7 or WP57, go to step 3

• If the claimant does have form FP57, PS7 or WP57, go to step 4

• Inform the claimant they cannot get a refund

But

• There are arrangements in place for considering refund claims where the above form is not produced, but only in exceptional circumstances

• If the claimant thinks they had a good reason for not getting the official NHS receipt

Then

• Inform the claimant they should submit a letter, explaining their reasons, enclosing any proof of payment, for example, a till receipt, and proof of the exemption to

Review Section
PPA
PO BOX 993
Newcastle Upon Tyne
NE99 2TZ

Note: The claimant not being aware that they should get form FP57, PS7 or WP57 is not a good reason. Form FP10 tells the claimant about the receipt

• Take no further action

Note: If the claimant is claiming within 3 months of the purchase, form FP57, WP57 or PS7 informs the claimant to take the relevant evidence to the post office

Note: If the claimant is claiming after 3 months of the purchase. Form FP57, WP57 or PS7 informs the claimant, that if they think there were exceptional circumstances which prevented them from claiming within the 3 months, that they should submit a letter, explaining the reasons, enclosing original receipts (and the optical prescription for glasses or contact lenses and proof of their exemption) to PPA

PO BOX 993
Newcastle Upon Tyne
NE99 2TZ

• Take no further action

• They will need to provide

• A WFTC / DPTC Health Service Exemption Certificate

• A NHS tax credit Exemption Certificate

Or

• Pages 1 and 2 of the tax credit Health Service exemption form

Note: This can be a photocopy. However it must be stamped and dated by the local office / Enquiry Centre

• They will also need to complete form HC5 for dental treatment, sight test, glasses, travel to hospital, wigs or fabric support

Note: This form is available from Jobcentre Plus Offices or NHS Hospitals. Some Dentists and Opticians also stock them. Alternatively, the claimant can telephone 0845 850 11 66

And

• They need to provide the original receipt (and the optical prescription if claiming for glasses or contact lenses)

Prescription Pricing Authority
PO Box 1011
Newcastle Upon Tyne
NE99 2ZP

Note: The PPA will authorise the form HC5 and send it to the appropriate paying body for payment

• Aim to authorise the refund application within 5 working days of receiving the relevant documents

And

• Write to them telling them which paying body will issue their payment. Take no further action

Note: The paying body will process and issue the payment as soon as possible