Manual Issue Of Healthy Start Voucher Queries (Info)

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If the claim was made more than 3 months after the child's date of birth, you can backdate the claim up to 93 days. Once the initial award has been set up on the computer, you cannot override it.

You will receive a Manual Backdating proforma for each case where manual backdating to the start date of the CTC award has occurred. This will be received through the Passported Benefits mailbox.

Following receipt of the proforma, you must check the computer to

• Confirm the date that the award has been backdated to

And to

• Check that the claimant satisfies the Healthy Start vouchers criteria

All those who are entitled to apply for Healthy Start vouchers must complete application form (HS01). This form is available from some GP surgeries or by telephoning 0845 607 6823

Claims that are paid on a continuous manual basis by Tax Credit Office do not automatically receive their Healthy Start vouchers from the Healthy Start Issuing Unit (HSIU). HSIU will produce an Excel spreadsheet every four weeks, after each cycle, confirming the details of claimants who are paid manually by HM Revenue & Customs (HMRC). You must check if the claimant has ongoing entitlement to Healthy Start vouchers and identify the ones who are no longer entitled.

The spreadsheet will only contain details of the claimants that have received ‘manual’ vouchers. This will be broken down in to three alphabetical splits

• A to G the first month
   
• H to N the next

And

• O to Z

Following receipt of the spreadsheet you must check the computer to

• Confirm that the claimant satisfies the Healthy Start vouchers criteria

And

• Check that the claimant is still being paid tax credits manually

Then

• Return the spreadsheet to HSIU