Manual Issue Of Healthy Start Voucher Queries (AG)

• A backdating pro-forma, go to step 2
   
• The Healthy Start manual payments spreadsheet, go to step 3

• If there are any omissions or mistakes return the pro-forma to the originator to be correctly completed

Otherwise

• Use Function VIEW HOUSEHOLD NOTES to check for any backdating notes in order to confirm the new entitlement start date

• Make a note of this

Then

• Go to step 4

• Make a note of this

Then

• Go to step 4

Then

• Go to step 5

• Enter the claimant's NINO in the Key Entry Data screen
   
• Select the All checkbox
   
• Click on the [OK] button. You will be taken to the Select Award screen
   
• Click on the version with the issue date nearest to the Healthy Start voucher entitlement start date to highlight it
   
• Click on the [OK] button. You will be taken to the Award Summary screen
   
• Click on the [View Calculation] button. You will be taken to the View Calculation screen
   
• Click on the [View Income] button. You will be taken to the View Income screen
   
• Make a note of the income used in the calculation
   
• Click on the [Cancel] button. You will be taken back to the View Calculation screen
   
• Click on the [View Elements] button you will be taken to the View Elements screen
   
• Check that CTC only is in payment and that any earnings do not exceed the income threshold. For the income threshold, follow the guidance in Healthy Start Vouchers

Note: If WTC is in payment it must only be because the claimant is receiving it in the four weeks immediately after they stopped working 16 hours or more a week

Then

• Go to step 6

• Enter the claimant's NINO in the Key Entry Data screen
   
• Select the All checkbox
   
• Click on the [OK] button. You will be taken to the Select Application Version screen
   
• Click on the version with the issue date nearest to the Healthy Start voucher entitlement start date to highlight it
   
• Click on the [OK] button and go to the Child Details screen to check that the child[ren] are under 4 years old at the new entitlement start date

Then

• If you are dealing with a manual backdating pro-forma, go to step 7
   
• If you are dealing with the Healthy Start Manual Payments spreadsheet, go to step 8

• Satisfies all the Healthy Start voucher eligibility criteria

• Forward the proforma to the Healthy Start Issuing Unit (This text has been withheld because of exemptions in the Freedom of Information Act 2000)(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

Note When returning the proforma, you must select Forward and not Reply as the proforma will not be included in the email otherwise

Then

• Go to step 9

• Does not satisfy all the Healthy Start voucher eligibility criteria, go to step 10

• The claimant is still being paid manually and is entitled to Healthy Start Vouchers

Or

• Manual payments have ended and payments through the computer have resumed

Then

• Go to step 9

'TCMZ Request for backdated payments of Healthy Start vouchers sent to the Healthy Start Issuing Unit'

‘TCMZ Healthy Start Manual Entitlement spreadsheet sent to Healthy Start Issuing Unit’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Take no further action

Note: All those who are entitled to apply for Healthy Start vouchers must complete application form (HS01). This form is available from some GP surgeries or by telephoning 0845 607 6823