Household RLS Work List (AG)

To work an entry on the ‘Household RLS’ Work List, follow steps 1 - 9 below. The guide is presented as follows

Initial action	Steps 1 – 2
Awarded claims	Steps 3 – 4
Rejected claims	Step 5
Change address details	Step 6
Set action date	Steps 7 – 9

Initial action

Use Function MAINTAIN WORKLIST

Select the ‘Household RLS’ Work List from the drop down list for the Worklist Type field

Select the office or unit you want from the drop down list for the Management Unit field, if the one you want is not already displayed in this field. The screen will be redisplayed with the entries currently on the Work List

On the redisplayed screen

Click on the work item you want to work to highlight it and click on the [Details] button. You will be taken to the Worklist Entry Details screen where more details of the selected work item will be displayed

If a decision (rejection) notice is awaiting issue, go to step 5

If any other type of notice is awaiting issue, go to step 3

Awarded claims

Return to the Maintain Worklist screen

Select ‘Unprocessed Change Of Circs’ Work List from the drop down list for the Worklist Type field

Select the office or unit you want from the drop down list for the Management Unit field, if the one you want is not already displayed in this field. The screen will be redisplayed with the entries currently on the Work List

Check to see if a change of address has been notified but not yet changed on the computer

If the address has been notified, but not yet changed on the computer. Note the new address details and then go to step 6

Otherwise

Go to step 4

For guidance about unprocessed change of circumstances see Changes Work Lists

If a change of address has not been notified

Telephone the claimant either at home or at work and ask for new address details. If you

Obtain new address details, go to step 6

Otherwise

Go to step 7

Rejected claims

5	If the claim has been rejected Telephone the claimant either at home or at work and ask for new address details. If you Obtain new address details, go to step 6 Otherwise Go to step 8

Change address details

Use Function AMEND APPLICATION, choosing the Correction option to record the new address details and remove the RLS signal

Go to the Applicant Details screen and click on the [Address] button. You will be taken to the Address Change screen

In the Address Change screen

Change the claimants address

Click on the RLS Signal checkbox

And

Click on the [OK] button

Note: The computer will not automatically remove the RLS signal and issue the notice once the address is changed

If the claim was awarded, go to step 7

Otherwise

Take no further action

Set action date

Use Function MAINTAIN HOUSEHOLD NOTES and enter one of the following notes, appropriate to the action you have taken

‘TCMZ - Household RLS work list Case new address traced and system amended’

Or

‘TCMZ - Household RLS work list Case unable to trace new address’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

Go to step 8

Return to Function MAINTAIN WORKLIST if you are not already there

Select the ‘Household RLS’ Work List from the drop down list for the Worklist Type field

On the Maintain Worklist screen

Set an Action Date of 180 days, making sure that the Retained checkbox is ticked

And at the Action Date

Go back to step 1

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