Failed Logged Returned Award Notices Work List (AG)

To work an entry on the ‘Failed Logged Returned Award Notice’ Work List, consider steps 1 - 11 below. The guide is presented as follows

Initial action	Steps 1 – 4
Reason 'Sig not required'	Step 5
Returned award notice not matched	Step 6
Delete the work list entry	Step 7
Log the returned award notice	Step 8
Out of date notices	Steps 9 - 11

Initial action

1	Use Function MAINTAIN WORKLIST Select the ‘Failed Logged Returned Award Notices’ Work List from the drop down list from the Worklist Type field Select the office or unit you want from the drop down list for the Management Unit field. This screen will be redisplayed with the entries currently on the Work List
2	Click on the entry on the Work List you want to work to highlight it and click on the [Details] button. You will be taken to the Worklist Entry Details screen where more details of the selected work item will be displayed
3	On the Worklist Entry Details screen Identify the reason for the failure to log the return of the award notice
4	If the reason displayed appears as ‘Unmatched’, go to step 6 ‘Sig not required’, go to step 5 ‘Already Logged’, go to step 7 Or ‘Out of date’, go to step 9

Reason 'Sig not required'

Use Function VIEW AWARD and go to the Award Summary screen

Click on the latest initial CY claim to highlight it

And

Make a note of the barcode reference on a form TC648

If there is an initial PY claim for PY, make a note of that barcode reference as well

Notes:

If there is no entry in the Issue Date field for that version, click on the next amended version that has an issue date to highlight it

If a claim has been received in CY and backdated to PY, both award notices must be logged as returned

Then

Go to step 8

Returned award notice not matched

6	Establish the claimants NINO Or Surname and date of birth Follow the guidance in Trace Individual Then Go to step 8

Delete the work list entry

7	Use Function MAINTAIN WORKLIST Click on the [Delete] button to delete the Work List entry. The entry will be deleted from the Work List. Take no further action

Log the returned award notice

8	If you Make a match in ‘Trace Individual’, go back to step 5 Obtain the returned award notice (only where the Work List entry was created manually) And Log the award notice using the barcode reference you have noted previously, go to step 11

Out of date notices

Invite the claimant to submit a new claim and send this with a new form TC600

Use Function MAINTAIN HOUSEHOLD NOTES and record your action

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Use Function MAINTAIN WORKLIST

Select the ‘Failed Logged Returned Award Notices’ Work List from the drop down list for the Worklist Type field

Select the office or unit you want from the drop down list for the Management Unit field, if the one you want is not already displayed in this field. The screen will be redisplayed with the entries currently on the Work List

Click on the entry you want to delete and click on the [Delete] button to delete the Work List entry. The entry will be deleted from the Work List

Home|Main Contents|Manual Contents

Previous Page|Next Page|Top|Menu