Issuing A Manual Notice (AG)

• If the notice does need to be in a Special Needs format make a note of which special need format is required

And

• Check the Unsigned checkbox within the Signals Box to establish if a signature is required

Note: The Unsigned checkbox will be ticked if a signature is required

• Use Function VIEW AWARD and obtain the details from the screens

And

• Complete the relevant manual notice

• Use Function VIEW APPLICATION and obtain the details from the screens

And

• Complete the relevant manual notice

• Requires a signature, go to step 5

• Does not require a signature, go to step 6

• Consider whether the claimant will require an extension to the reminder cycle, to ensure they have 14 days in which to return the award notice

For guidance about these considerations see Award Notice Reminder Cycle

• If you need to extend the reminder cycle, follow the guidance in Award Notice Reminder Cycle

And

• Go to step 6

• Not required, issue the manual notice, go to step 7

• Required in Welsh, send the completed manual notice for translation to

• Ty Moelwyn, Brittania Terrace, Porthmadog, Gwynedd, LL4 9MB using Tax Post Direct, go to step 7

• Required in Braille, large print or audio tape or disc, send the completed manual form with form TC648 to advise the Visually Impaired Media Unit (VIMU) of the action required, go to step 7

VIMU will issue the converted manual notice to the claimant. Follow the guidance in Claim Requests

• Type of manual notice you have issued

And

• Date of issue

For example ‘Manual Award Notice issued dd/mm/yy’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes