Issuing A Manual Notice (Info)

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The following notices can be issued manually

• An award notice that needs the claimant’s signature

• An award notice that does not need the claimant’s signature

• A reminder notice

Or

• A decision (rejection) notice

If a manual decision notice or an award notice is to be issued and a signature is not required, the notice can be issued without further consideration.

However, where a signature is required, consideration must be given to extending the reminder cycle to ensure

• Sufficient time is given to the claimant to return the manual award notice if a signature is required

• The claimant has 14 days in which to return the award notice after a manual reminder notice has been issued

• That the award is not terminated if there has been a delay in issuing a manual reminder notice

Note: The reminder cycle cannot be extended until 17 calendar days have passed since the computer has issued or attempted to issue an award notice

Addressing a manual notice where a signature is required

Issue either

• Two copies addressed to the appointee address

• Two copies addressed to a single claimant at Applicant 1 address

Or

• Two copies addressed to both claimants at Applicant 1 address

Note: One copy is for the claimant / appointee to keep and one to sign and return

Where a signature is not required, issue one copy to each claimant or their appointee for them to keep.