RLS Items – Rejected Or Withdrawn Claims (AG)

If there is no Compliance or Compliance do not require the claim, follow the guidance in Identity Fraud

• If you have not referred the claim to the Claimant Compliance Risk Team (CCRT)

• Compare the address on the computer with the address on the correspondence

And

• Identify whether the address held on the computer has been changed since the correspondence or notice was issued
   
• If the address is

• The same, go to step 2
   
• Different, go to step 4

• Different to the one on the correspondence, go to step 4
   
• The same as the one on the correspondence, but contains more details, for example a house or flat number, go to step 4
   
• The same as the one on the correspondence, go to step 3

Note: If ADD is unavailable check the Taxpayer Business Service (TBS)

Telephone the claimant either at home or at work to ask for new address details . Follow the guidance in Contacting The Claimant

• If you obtain a new address from the claimant

• Amend the address on the correspondence and reissue
   
• Do not amend the address on the computer

• If you do not obtain a new address, check if the returned notice includes any correspondence sent originally by the claimant

• If it does , file the returned papers in the clerical BF for 6 weeks, then send to storage . Follow the guidance in Preparing And Sending Documents For Storage
   
• If it does not, discard the notice in confidential waste

Note: If the address is overseas redirect to the

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Use Function REQUEST REISSUE OF NOTICES. Follow the guidance in Reissuing An Applicant Notice

And

• Discard the returned notice in confidential waste

Note: If you are not sure whether it is appropriate to reissue the correspondence, you must reissue it