RLS Items - Pre Award (AG)

• Compare the address on the computer with the address on the correspondence

And

• Identify whether the address held on the computer has been changed since the correspondence or notice was issued
   
• BF overnight to allow the system to update the address

If the address is

• The same, go to step 3

• Different, go to step 9

• Use Function MAINTAIN WORKLIST

• Check the ‘Unprocessed Change of Circs Work List’ to see if a change of address has been notified but not yet changed on the computer
   
• For guidance about unprocessed change of circumstances see Unprocessed Change Of Circs Work List

• Different to the one on the correspondence, go to step 6
   
• The same as the one on the correspondence, but contains more details, for example a house or a flat number, go to step 6
   
• The same as the one on the correspondence, go to step 12

Note: Check the date on the ADD information to confirm it is more recent

Note: If ADD is unavailable check the Taxpayer Business Service (TBS)

• If you do not obtain a new address, go to step 5

• Telephone the claimant either at home or at work to ask for new address details, , follow the guidance in Contacting the Claimant

• If you obtain a new address from the claimant, go to step 6

Then

• On the Address Wizard screen
   
• Change the claimant’s address

• Click on the RLS Signal checkbox to remove the signal

• Click on the [OK] button

Note: If you click on the [Clear] button, the whole address and the RLS signal will be removed

Note: When changing the address on a joint claim you will see the message ‘Would you like to use this address for both applicants’. Check if the correspondence will be addressed to both claimants. Enter yes or no as appropriate

And

• Determine whether to reissue the correspondence, go to step 9

• Use Function CAPTURE APPLICATION and go to the Summary Information screen

And

• Check the Application Notes field for any information that indicates the enquiry has been reissued already

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• If the correspondence has already been reissued or you decide that it is no longer appropriate to issue the correspondence
   
• Discard the correspondence in confidential waste and take no further action

• Enter the new address on the correspondence
   
• Reissue it to the new address
   
• Use Function CAPTURE APPLICATION and record your actions in the Application Notes field on the Summary Information screen and take no further action

Note:

1. For guidance about recording your actions in Application Notes field see Application Notes
    
2. If you are not sure whether it is appropriate to reissue the correspondence you must reissue it

• For guidance about recording your actions in Application Notes field see Application Notes

• Enter details of the RLS as a change of circumstances. Follow the guidance in Capture Correction

Note: If the you are dealing with a valuable item this needs to be locked in a secure lockable cabinet