RLS Items: Undelivered Notices (AG)

• If the address is RLS, go to step 2

• If the address is illegible, go to step 3

• Has been rejected follow RLS Items - Rejected Or Withdrawn Claims and take no further action

Note: Do not enter a note as this will resurrect the claim

• Is post award follow RLS Items – Post Award and take no further action in this Action Guide

• Is pre award follow RLS Items – Pre Award and take no further action in this Action Guide

• If either an award or decision (rejection) notice, go to step 4

• If a reminder notice, go to step 5

• Issue a duplicate notice following the guidance in Reissuing An Applicant Notice and take no further action in this Action Guide

• Discard the returned notice in confidential waste

Note: Issuing a duplicate award notice will restart the award reminder cycle where the award notice requires a signature

• Issue form TC606 (MAN) to the claimant. Note: It is not possible to reissue a reminder notice using the computer

• Extend the reminder cycle if you consider it to be appropriate. For guidance about extending the reminder cycle see Award Notice Reminder Cycle, go to step 6

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes
 

Note: You must not enter a note on a rejected or withdrawn claim as this will incorrectly resurrect the claim