Applicant Notice Query (Info)
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An applicant notice can be either
- An award notice
- A decision (rejection) notice
Or
- A reminder notice
Once an applicant notice has been issued, the claimant or their personal acting body (PAB) may contact you to query the details. For guidance about personal acting bodies, see Personal Acting Body, Appointee, Power Of Attorney or Court Approved
The enquiry may be received
- In writing
- By telephone
Or
- Face to face at an Enquiry Centre
The query could be
- A request for an extension of the award reminder cycle
- A dispute about the details on the notice
- A request for a correction to some of the details
- To report a change of circumstances
Or
- A general request for the details on the notice to be explained
Where possible you should try to resolve the query yourself. Where you do not have the specialist knowledge to answer the query you should pass the details to the area that can. For example a query about a debt should be referred to Debt Recovery.
Note: The award notice has changed from 6 April 2006. it now gives the claimant a more comprehensive view of their award. For more information on the new notice, follow the guidance in New Award Notice
