Award Notice Reminder Cycle (AG)

• Check the information entered in each of the categories to consider whether it is appropriate to adjust the reminder cycle or not

• If it is appropriate, go to step 2

• If not, go to step 7

• Select the relevant reminder cycle on the Select Reminder Cycle screen. The next screen you are taken to will depend on whether the reminder cycle you have selected is live or ceased

• Manage Live Reminder Cycle screen, use the information provided by the claimant and / or that held in Function VIEW HOUSEHOLD NOTES to extend the award reminder cycle, go to step 4

• Manage Ceased Reminder Cycle screen, go to step 6

• Select a reason to change the reminder cycle from the options available in the drop down list for Reason For Change field

• Enter the date, you are allowing for the extra time, in the Amended Return Date field

And

• Click on the [OK] button and go to step 7

Note: Do not use the ‘Long term ill’ option as this will terminate the claim

• Click on the Incorrectly Logged checkbox. This will automatically restart the reminder cycle by resetting the last known end date

Note: The only time that the ceased reminder cycle can be restarted is if the award notice was incorrectly logged

• Enter the date, you are allowing for the extra time, in the Amended Return Date field

And

• Click on the [OK] button and go to step 7

• Reason for your action(s)

And

• The dates applied (if appropriate)

For example, ‘Reminder cycle extended to dd/mm/yy claimant away on holiday’

Notes

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes