Withdrawal List Action – Suspending Payments For In Payment And In Payment With Cross Year Recovery Only (AG)

To deal with payment suspensions for the withdrawing a claim task, consider steps 1 – 9 below

1	Open the Withdrawal List spreadsheet and select only the claims with a final tax year payment date Use Function VIEW HOUSEHOLD NOTES Check for any message regarding withdrawing a claim. If No message is present other than stating a letter has been issued, go to step 2 The message ‘Claimant does not want to withdraw claim’ Or Any other message which states that the claimant does not want to withdraw their claim, go to step 3 There is any message which states that the claimant does want to withdraw their claim, go to step 4
2	Use Function MAINTAIN HOUSEHOLD NOTES Enter the following ‘No response to withdrawal letter issued to claimant. Unable to confirm intention to withdraw claim, therefore withdrawal action not taken (include initials, group and team’ Notes You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Note: The forms TC982 and TC983 include a request for the claimant to contact Tax Credit Office to confirm that they want to withdraw their claim. If there is no withdrawal-related message on Household Notes other than to state that a form TC982 or TC983 has been issued, the claimant has not confirmed that they no longer want to withdraw the claim and no further action can be taken Take no further action
3	Open the Withdrawal List spreadsheet and enter ‘No’ in the Withdrawal Wanted column Use Function MAINTAIN HOUSEHOLD NOTES and select the ‘General’ category to enter the following ‘ Claimant does not wish to withdraw. No withdrawal action to be taken (include your initials and group number)’ Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Take no further action
4	Use Function VIEW AWARD and go to the Award Summary screen Check if both the WTC and CTC elements of tax credits are in payment Ifbothelements are in payment, go to step 5 Ifonly one element or neither element is in payment, go to step 7
5	In Function VIEW AWARD, check if there is a partner present on the claim If no partner is present Access the Access to DWP Data (ADD) system Go to the Benefit Entitlement screen Scroll down to the bottom of the screen to the Benefits In Payment section Check if any of the following benefits are currently in payment Income Support Job Seekers Allowance Pension Credits If a partner is present, repeat the above process for the partner In both cases above If any of the above benefits are in payment for the claimant or partner or both, go to step 6 If none of the above benefits are in payment, go to step 7
6	Telephone the claimant and advise them that if they continue to withdraw their claim for tax credits their Working Tax Credit and Child Tax Credit elements will stop and the Department for Work and Pensions will not pay any child element as part of their continuing benefit Follow the guidance in Contacting The Claimant If the claimant still wishes to withdraw their claim, go to step 7 If the claimant no longer wishes to withdraw their claim Use Function MAINTAIN HOUSEHOLD NOTES to enter the following ‘Claimant no longer wishes to withdraw’ Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Update the Withdrawal List spreadsheet Take no further action
7	Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Household Account – Household screen Click on the [Schedule] button. You will be taken to the View Direct Payment Schedule screen Check that the final payment for the tax year has been issued by checking the date in the Issued Date column Note: The final payment is the last payment for the claim that you intend to withdraw. For example, for a claim dated 6 April 2007 to 5 April 2008, you would expect the last monthly payment to be in March 2008 or if weekly paid you would expect the last weekly payment to be early April 2008 If the final payment has not been issued, go to step 8 If the final payment has been issued, go to step 9
8	Enter the due date of the final payment in the BF column on the Withdrawal List spreadsheet Take no further action
9	Use Function MAINTAIN PAYMENT SUSPENSION Go to the Maintain Payment Suspension screen Select ‘Manual Payment Request’ in the Suspensions Available To Be Set field Click on the [OK] button Note: If the [Suspension] button for the partner is available for selection, click on the button and repeat the process for the partner Then Use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Payments’ category to enter the following ‘Payments suspended due to withdrawal request’ Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Click on the [OK] button BF the claim until 5 April

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