Withdrawal List Action – Claimant Wishes To Withdraw A Post Award Claim - Nil Awards (AG)

• From the spreadsheet, identify the claims with a nil entitlement or where entitlement is below the minimum amount payable
   
• Use Function VIEW HOUSEHOLD ACCOUNT
   
• Go to the View Award Period Summary screen for the latest claim
   
• Check that there is nil entitlement or whether entitlement is below the minimum amount payable

• If entitlement is more than the minimum amount payable, follow the guidance in Withdrawal List Action - Issuing Withdrawal Confirmation Letters
   
• If there is a nil entitlement or entitlement is below the minimum amount payable, go to step 2

• Click on the [HH Notes] button
   
• Check for any message from March to today’s date regarding withdrawing the claim. If

• No message is present other than stating a letter has been issued

Or

• The message ‘Claimant wishes to withdraw claim’ is present
   
• There is a message which states that the claimant does not want to withdraw their claim, go to step 6

• Enter the NINO in the Key Entry Data screen
   
• Select the All checkbox
   
• Click on the [OK] button. You will be taken to the Amend Application screen

Note: If any warning messages display, click on the [OK] button

• Select ‘Household’ from the toolbar menu
   
• Select ‘Details’ from the options available. You will be taken to the Household Details screen
   
• Enter 5 April of the Current Year in the Household End Date field
   
• Select ‘Failed Residency’ from the Household End Reason drop down menu
   
• Click on the [OK] button. You will be taken to the Amend Finish screen
   
• Go to step 4

• Enter the date of the notification of the change as 05-04-XXXX (Current Year)
   
• Select ‘Paper’ from the Source drop down menu
   
• Enter the reason for the change as ‘Change of Circumstances’
   
• Click on the [OK] button. The computer will now automatically accept the change and will apply the change at the effective date

Note: The changes you have made to this function will not be applied until you complete the Amend Finish screen and click on the [OK] button

• Go to step 5

‘Household breakdown due to withdrawal request’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Enter today’s date in the Date column on the Withdrawal List spreadsheet
   
• Take no further action

‘Claim not withdrawn [your initials and group]’

Notes:
 

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Enter ‘Not withdrawn’ in the Date column on the Withdrawal List spreadsheet