Withdrawal List Action – Claimant Wishes To Withdraw A Post Award Claim - In Payment Cases (AG)

To deal with withdrawing a claim from the tax credit system and preventing any unnecessary overpayments to the claimant consider steps 1 – 8 below

1	Open the Withdrawal List spreadsheet Check each NINO in turn from the spreadsheet Use Function VIEW HOUSEHOLD NOTES Check for any message regarding withdrawing the claim If The message ’Claimant wishes to withdraw claim’ is present The message ‘Payments suspended due to withdrawal request’ is present Or There is any other message to suggest the claimant wishes to withdraw, go to step 2 If there is any message which states that the claimant does not want to withdraw their claim, go to step 7
2	Use Function VIEW HOUSEHOLD ACCOUNT Go to the View Award Period Summary screen for the latest claim Check that there is some entitlement Click on the [Schedule] button. You will be taken to the View Direct Payment Schedule screen Check that no provisional payments have been made and payments are still suspended If there is nil entitlement or entitlement is below the minimum amount payable Follow the guidance Withdrawal List Action – Claimant Wishes To Withdraw A Post Award Claim - Nil Awards Go to step 3 If provisional payments have been issued contact the claimant by telephone. Follow the guidance Contacting The Claimant. Tell them that all payments made from 6 April will be an overpayment which must be paid back If the claimant does not want to withdraw the claim due to the overpayment, go to step 7 If the claimant wishes to continue to withdraw the claim, go to step 3
3	Use Function AMEND APPLICATION choosing the Change of Circumstances option Enter the NINO in the Key Entry Data screen Select the All checkbox Click on the [OK] button. You will be taken to the Amend Application screen Note: If any warning messages display, click on the [OK] button Select ‘Household’ from the toolbar menu Select ‘Details’ from the options available. You will be taken to the Household Details screen Enter 5 April of the Current Year in the Household End Date field Select ‘Failed Residency’ in the Household End Reason drop down menu Click on the [OK] button. You will be taken to the Amend Finish screen Go to step 4
4	On the Amend Finish screen Enter the date of the notification of the change as 05-04-XXXX (Current Year) Select ‘Paper’ from the Source drop down menu Enter the reason for the change as ‘Change of Circumstances’ Click on the [OK] button. The computer will now automatically accept the change and will apply the change at the effective date Note: The changes you have made to this function will not be applied until you complete the Amend Finish screen and click on the [OK] button Go to step 5
5	Use Function MAINTAIN HOUSEHOLD NOTES and select the ‘General’ category to record the following ‘Household breakdown due to withdrawal request’ Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Enter today’s date in the Date column on the Withdrawal List spreadsheet Then Go to step 6
6	Use Function MANAGE FINALISATION Go to the Notice Details screen for the latest claim Check if an Annual Declaration has been issued Note: A date will be present in the S17 Issue Date field if an Annual Declaration has been issued If an Annual Declaration hasnot been issued, take no further action If an Annual Declaration has been issued Tick the Not served Applicant 1 checkbox and Not served Applicant 2 checkbox if appropriate Click on the [OK] button Go to step 7
7	Use Function MAINTAIN PAYMENT SUSPENSION and go to the Maintain Payment Suspension screen Click on ‘Manual Payment Request’ in the Suspensions Currently Set field to highlight it Click on the [OK] button Click on the [OK] button when the following message displays ‘Are you sure you wish to re-instate payments to this applicant’ Note: If the [Suspension] button is available for the partner, repeat the process for the partner If the claimant wants to cancel their withdrawal request, go to step 8 If the claimant wishes to continue to withdraw their claim, take no further action
8	Use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Payments’ category to check for the following note ‘Payments suspended due to withdrawal request’ Click on the note to highlight it Click on the [Delete] button Click on the [Yes] button when the following message displays ‘Are you sure you wish to delete this entry?’ Record the following note using the ‘General’ category ‘No withdrawal action to be taken’ Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes

Home|Main Contents|Manual Contents

Previous Page|Next Page|Top|Menu