Subject Access Request: Registering And Requesting Correspondence (Info)

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You will receive a Subject Access Request (SAR) by e mail, letter or fax and the request will be to see copies of all claimant records or copies of telephone calls.

The claimant can make a request for all records, telephone calls, computer records and correspondence. This is known as a full SAR request

A SAR request can also be for copies of

• Telephone calls only. This will be dealt with by Data Protection Unit (DPU)

Or

• Telephone calls and correspondence. DPU will deal with the telephone calls on this request and Tax Credit Office (TCO) will deal with the correspondence

The SAR Team take the following action to register and request correspondence for a SAR request

• Identifying the type of SAR request
   
• Identifying any compliance action on the case
   
• Registering the SAR request on the database
   
• Informing DPU by fax
   
• Requesting all correspondence from the appropriate location

The information needed for the SAR must be gathered and sent to DPU within 20 days of Tax Credit Office receiving the SAR request. The DPU must have all the information gathered and sent to the claimant within 40 days of the SAR request being received.