Subject Access Request: Checking That The Information Has Been Gathered (Info)

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You will receive a Subject Access Request (SAR) by e mail, letter or fax and the request will be to see copies of all claimant records or copies of telephone calls.

The claimant can make a request for all records, telephone calls, computer records and correspondence. This is known as a full SAR request

A SAR request can also be for copies of

• Telephone calls only. This will be dealt with by Data Protection Unit (DPU)

Or

• Telephone calls and correspondence. DPU will deal with the telephone calls on this request and Tax Credit Office (TCO) will deal with the correspondence

The SAR Team gather the information when they have established the type of SAR request. They will

• Check the SAR request information that has been collated

And

• Register all actions on the SAR database

The information needed for the SAR must be gathered and sent to DPU within 20 days of Tax Credit Office receiving the SAR request. The DPU must have all the information gathered and sent to the claimant within 40 days of the SAR request being received.