Quality Checks For Applicant Not Matched - Line Manager's Action Check 2 (AG)

To check the accuracy of action taken to resolve an Applicant Not Matched verification failure, consider steps 1 - 6 below. The guide is presented as follows

Initial action	Steps 1 - 4
Check for accuracy	Steps 5 - 6

Initial action

1	Ask operator to pass ten (10) cases to you per day where they Have matched and traced an individual to a record on HM Revenue & Customs (HMRC) frameworks And they Are ready to accept the Trace Note: Ask the operator to cancel out before they accept the match in Function TRACE CITIZEN and pass details of the case to you
2	Use Function MAINTAIN WORKLIST Select the ‘Verification Failures’ Work List from the drop down list for the Worklist Type field Select the office or unit you want from the drop down list for the Management Unit field. The screen will be redisplayed with the entries currently on the Work List
3	Select the entry in the Work List you want to work to highlight it and Select ‘File’ on the toolbar menu And Select ‘Next Function’ from the options available. You will be taken to the Select Next Function screen
4	On the Select Next Function screen Select Function MANAGE VERIFICATION FAILURES from the options available. You will be taken to this function

Check for accuracy

Check details of the work carried out by the operator for accuracy. To do this

Check all available information regarding the case

Note: For details of the action the operator must have followed see the guidance in Applicant Not Matched and Trace Individual For Verification Failures

Record the results of your check in the ‘Log‘

Pass the record back to the operator. If there

Is an error, explain the reason(s) why they cannot accept the trace, go to step 7

Note: Ensure the action was completed correctly

Are no errors, go to step 7

Record the results of your check in the ‘Log’

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