Quality Checks For Applicant Not Matched - Line Manager's Action Check 1 (AG)

• Select the 'Verification Failures' Work List from the drop down list for the Worklist Type field

• Select the office or unit you want from the drop down list for the Management Unit field. The screen will be redisplayed with the entries currently on the Work List

• A new quality check

• Select the entry in the Work List you want to work to highlight it

• Make a note of the action date on a separate log

• Select ‘File’ on the toolbar menu

• Select ‘Next Function’ from the options available. You will be taken to the Select Next Function screen

Then

• Go to step 3

• An expired clerical BF date for a quality check that you have previously recorded in your log but were unable to complete, go to step 6

• Select Function MANAGE VERIFICATION FAILURES from the options available. You will be taken to this function

• If there is an Applicant Not Matched verification failure, go to step 4

Otherwise

• Take no further action

• Select ‘Navigate’ on the toolbar menu

• Select ‘Amend Application Correction’ from the options available. You will be taken to Function CAPTURE APPLICATION

• If a message displays on the Applicant screen to say that either or both claimants are potential matches, take no further action

• If no message displays on the Applicant screen to say that either or both claimants are a potential match

• Take a screen print of the Applicant Details screen for the unmatched claimant

Then

• Go to step 6

• No longer on the work list, go to step 10

• Still on the work list, go to step 7

• Is still the same, go to step 9

• Has changed, go to step 8

• Check that the operator has taken accurate action to resolve the verification failure Applicant Not Matched

Note: For details of the action that the operator must have followed, see the guidance in Applicant Not Matched and Trace Individual For Verification Failures

• Check the BF run (if appropriate) and the information recorded on the Application Notes field in Function CAPTURE APPLICATION for more details of the accuracy of the work carried out by the operator

• Send the screen print to storage. Follow the guidance in Preparing And Sending Documents To Storage

And

• Record the results of your check in the ‘Log’

• Not changed and you are dealing with a new quality check

• Log details of the case for future checking

• Record the results of your check in the 'Log'

• File the screen print in a separate BF

• Set a clerical BF date for 5 days to attempt future checking

• Take no further action

• Not changed and you are dealing with an expired clerical BF date

• Check with the operator why no action has been taken on the Work List entry

• Set a further clerical BF date for 1 day to attempt future checking

• Take no further action

• Take a screen print of the Applicant Details screen

And

• Compare it with the original screen print filed in a separate BF

• Check the record that is due to be sent for remote storage (if appropriate) and the information recorded by the operator in function HOUSEHOLD NOTES

Note: For details of the action the operator must have followed, see the guidance in Applicant Not Matched and Trace Individual for Verification Failures

• If there

• Is an error, pass the record back to the operator for them to make further enquiries / follow the guidance to resolve the mis match, go to step 12

Note: Ensure the case is passed back to you in order to check that the action is completed correctly

• Are no errors, go to step 12