Manage NINO Investigation Case (Info)
Claimant Compliance Risk Team (CCRT) will send details of a case that needs to be put into payment using a temporary tax credit reference because they are investigating the NINO.
To put the claim into payment you must view the status of the claim. If the claim status is
- Rejected, take a screen print of the original claim and then recapture the claim
- Finalised or Ceased, establish the household end date, take a screen print of the original claim and then recapture the claim
When the claim fails verification for reason ‘Applicant Not Matched’, you must
- Arrange for a temporary tax credit reference to be allocated to the claimant
- Match the claimant to the temporary tax credit reference
And
- Manage any outstanding high severity verification failures
When the claim is awarded
- Telephone CCRT to tell them that the claim is in payment and ask them to notify you when the investigation is complete
And, when CCRT tell you that the investigation is complete
- Notify Specialist Trace Unit (STU)
When your action is complete, send the casepapers to remote storage.
Notes:
- You must not match the claimant to their NINO when you are recapturing the claim
- If the claim fails verification for the reasons ‘Residency Criteria Not Met’ and ‘Applicant Not Matched’, you must resolve the ‘Residency Criteria Not Met’ verification failure before proceeding with this guidance
