Claimant Living And Working In The Isle Of Man Or Channel Islands (AG)

To deal with a claimant living and working in the Isle of Man (IoM) or Channel Islands (CI), consider steps 1 to 14 below. The guide is presented as follows

Initial action	Steps 1 - 2
Check current status	Steps 3 - 6
End the claim	Steps 7 - 9
Remit the overpayment	Steps 10 - 12
Update Household Notes	Step 13
Delete work list item	Step 14

Initial action

Use Function NTC LISTING

Go to the NTC Listing screen
Select ‘IoM/CI Claim Report’ from the Listing Type drop down menu
Select a claim from the list of cases and note the NINO and the occupancy start and end dates for the IoM or CI address

Note: Claims can be sorted and filtered using the [Sort Filter] button. For example, you can filter the entries alphabetically by the name by entering the From Value and To Value fields as ‘AA’ to ‘CZ’ to give a list of names from A to C

If there is no occupancy end date and the occupancy start date is less than 8 weeks ago

Click on the [Details] button

Set an action date 8 weeks from the occupancy start date

Then, when the action date has expired

Go to step 2

If the above does not apply, go to step 2

Before you continue with the guidance in this Action Guide, follow the guidance in Action To Take Before Processing A Claim Or Work Item

Then

If you can continue to process the claim, go to step 3

Check current status

3	Use Function VIEW APPLICATION Go to the Application Summary screen for the latest claim Check the status of the claim. If the status is ‘Ceased’, ‘Terminated’ or ‘Finalised’, go to step 13 ‘Award Issued’, go to step 4
4	In Function VIEW APPLICATION, go to the appropriate screens to Check the full address of each claimant And Check the full employment address if one or both claimant’s are working Then If the claimant is living and working in the IoM or CI, go to step 5 If the claimant is living in the IoM or CI, but they are not working, go to step 5 If the claimant is living in the IoM or CI, but working in the United Kingdom ( UK) or European Economic Area ( EEA), go to step 6 If 1 claimant, in a 2 person claim, is living in the IoM or CI and the other claimant is living and / or working in the UK or EEA, go to step 6 If the claimant is living in the UK, but working in the IoM or CI, go to step 6 If the claimant is now living and working in the UK, go to step 13 If the claimant is now living in the UK, but they are not working, go to step 13
5	Use Function VIEW HOUSEHOLD NOTES to check if there is any indication that residence outside the UK is temporary Note: For information on temporary absences, follow the guidance in Temporary / Permanent Absence From The United Kingdom If residence is not temporary, go to step 7 If residence is temporary, go to step 6
6	Transfer the case to the European Economic Area (EEA) Team Use Function MAINTAIN WORKLIST to transfer the case to the appropriate Management Unit ( MU). See the MU Table for the correct MU number Send any correspondence to the European Economic Area Team (This text has been withheld because of exemptions in the Freedom of Information Act 2000) Go to step 13

End the claim

Use Function AMEND APPLICATION, selecting the Correction option

Go to the Household Details screen
Enter 05-04-2008 in the Household End Date field
Select ‘Failed Residency’ from the Household End Reason drop down menu
Click on the [OK] button. You will be taken to the Amend Finish screen
Select ‘Worklist’ from the Source drop down menu
Select ‘Designatory Changes’ from the Reason drop down menu
Click on the [OK] button. The computer will now process the change

Note: If the message ‘PY finalised EOY – household end date cannot be entered/changed’ displays, the changes you are making will re-finalise the claim. You must follow the guidance in Establish If A Change Can Be Made before making any changes

Note: If an error message displays, go back to the start of this step and ensure you select the Correction option when using the function

Go to step 8

Use Function MAINTAIN HOUSEHOLD NOTES to record the following

‘ IM03 - IoM/CI check. Claimant living and working in IoM/CI - claim ended from 05/04/2008’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Go to step 9

Use Function NTC LISTING

Go to the NTC Listing screen
Select ‘IoM/CI Claim Report’ from the Listing Type drop down menu
Click on the case you are dealing with to highlight it
Click on the [Details] button
Set an action date of 5 working days from today’s date
Click on the [OK] button

Then, when the action date has expired

Go to step 10

Remit the overpayment

Check whether the change at step 7 has processed. To do this

Use Function VIEW AWARD
Go to the Select Award screen
Does the latest award for the current year display with an award type of ‘SOA’

Yes, go to step 11

No, go back to step 7 to check that the change has been applied correctly

If the change has been applied correctly, refer to your manager for their advice

If the change has not been applied correctly, apply the change again

Use Function MAKE REMISSION

Go to the Account Summary screen for the latest award period

Note: If the change has been processed correctly, the latest award period will have an award status of ‘Terminated’ on the Select Award screen

Make a note of the amount in the Overpayment Outstanding column for both WTC and / or CTC

Then

If there is no amount in the Overpayment Outstanding column for WTC or CTC, go to step 12

If there is an amount in the Overpayment Outstanding column for WTC or CTC

Click on the [Remit] button. You will be taken to the Create Remission screen

Select Class ‘5B Official Error’

Enter the WTC and / or CTC amounts noted above

Click on the [OK] button. You will be taken back to the Account Summary screen

Note: The Account Status field should now display as ‘Balanced’ and the amount in the Overpayment Outstanding column should display as 0.00 for both WTC and CTC

Click on the [OK] button

Go to step 12

Issue form TC980 to the claimant to explain the action that has been taken

Then

Go to step 13

Update Household Notes

Use Function MAINTAIN HOUSEHOLD NOTES to record one of the following messages, regarding the action you have taken

‘ IM04 – IoM/CI check. Claimant(s) living in IoM/CI. Passed to European Economic Area Team to investigate’
‘ IM05 – IoM/CI check. Claim already ceased. No further action required’
‘ IM06 – IoM/CI check. Claimant(s) are now living and working in the UK. No further action required’
‘ IM07 – IoM/CI check. Claimant(s) are now living in the UK but not working. No further action required’
‘ IM08 – IoM/CI check. TC980 issued to claimant and O/P for CY remitted where appropriate’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

Go to step 14

Delete work list item

14	Use Function NTC LISTING Go to the NTC Listing screen Select ‘IoM/CI Claim Report’ from the Listing Type drop down menu Click on the case you are dealing with to highlight it Click on the [Delete] button Click on the [OK] button. The work list item will be deleted

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