Incorrect Personal Information Held On The Computer (Info)
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Discrepancies can appear in a number of places, the 3 most likely, are
- Name of claimant is clearly different to that expected
- A clear discrepancy between the name of the claimant and account name on the banking details
If there is a clear discrepancy between the personal details recorded on the computer and the information you are expecting to find, you must not
- Inform the claimant of any discrepancies (if they do not already know)
- Attempt to explain why the discrepancies have occurred
Or
- Attempt to correct personal details held on the computer
A clear discrepancy does not include obvious errors that can be corrected. For example
- Differences in all names and post codes generated by apostrophes, hyphens and spaces. For example O'Higgins or O Higgins
Or
- Obvious differences where a single letter has been mistyped or 2 letters have been transposed. For example
- Armstrng = Armstrong
- Smdth = Smith
- Willasman = Williamson
- Androw = Andrew
- Nark = Mark
In these cases you must correct the information.
