CES - Income Support

Note: You must not check DCI for the benefit start and end dates. The dates held on DCI relate to the date that DCI received that start or end date. In the majority of cases this will not relate to the actual benefit start / end dates.

If you need to telephone the local office, you can use DCI to trace the DWP office code.

How to trace the Local Office code using DCI	Step 1
How to use CES to confirm start / end dates for Income Support	Steps 2 - 10

How to trace the Local Office code using DCI

Use the MFS server to access the DCI service

Enter the claimant’s NINO in the Next Item field

Enter ‘DCI001’ in the Next Dialogue field

Press the ENTER key. The VIEW DCI RECORD – PERSONAL DETAILS screen will display

Note: You must ensure that the personal details you are viewing relate to the person that is held on the Tax Credits system. If the person held on DCI is not the same person that is held on the Tax Credits system under that NINO, you must complete an M1 referral form

Press the F2 function key. The VIEW DCI RECORD – BENEFIT INFORMATION screen will display

Obtain the local office code from the top part of the screen under the heading Clerical Records (next to the Income Support At field)

Note: The code can be obtained from the DWP Office Information list

Dial ‘0’ for the operator and ask for the local office, using the code obtained

How to use CES to confirm start / end dates for Income Support

Note: For additional help you can view a copy of the screen

2	Use the MFS server to access the CES system Enter ‘CE001’ in the Next Dialogue field Press the ENTER key. The CES – PROMPT screen will display Enter the following information Target System – enter ‘ISL’ Owning Office – enter ‘101110’ NINO – enter the claimant’s ‘NINO’ Customer Surname – enter the first 3 characters of the claimant’s surname Press the ENTER key. The CES – SELECT DIALOGUE screen will display
3	In the CES – SELECT DIALOGUE screen Enter ‘Y’ in the IS500 field And Press the ENTER key If either of the messages below appear, you will not be able to use CES to confirm the start and / or end dates ‘Claim Held Clerically’, refer to the guidance you were following and take no further action here ‘Record Not Found’ Press the F2 function key. The DCI TRACE screen will display Press the F2 function key. The CES – SELECT DIALOGUE screen will re-display Enter ‘Y’ in the IS500 field And Press the ENTER key. The EVIDENCE ENQUIRY PICK LIST screen will display
4	In the EVIDENCE ENQUIRY PICK LIST screen, check the status If the claim shows as ‘DORMANT’, go to step 5 If the claim shows as ‘LIVE IN PAYMENT’ Enter Y in the Claim and Evidence Summary field Press the ENTER key, The ENQUIRY – CLAIM AND EVIDENCE SUMMARY screen will display Note: You should check that the record displayed relates to the person held on the Tax Credits system Check what information is displayed in the Effv/Date of claim field (2nd line down from top of the screen, on the left) If the claim is ‘DORMANT’, go to step 5 If a date is displayed, this is the start date of entitlement to IS, go to step 6
5	If the record is shown as ‘DORMANT’ Press the END key. The CES – PROMPT screen will display (the details you entered previously will be displayed on the screen) Press the ENTER key Enter ‘Y’ in the IS503 field Press the ENTER key. The EVIDENCE / AWARD SUMMARY (1) screen will display and the start date of the IS entitlement will be displayed against the CLAIM DATE field (top left hand corner of the screen) Take no further action
6	Check for an entitlement end date. To do this Select option IS503, if you are not already there. The EVIDENCE / AWARD SUMMARY (1) screen will display Make a note of the date displayed in the DISPLAYED field (4th line down on the screen, on the right hand side) If there is no date displayed in NEXT field, go to step 7 If there is a date in the NEXT field, go to step 8
7	If there is no date displayed in the NEXT field, you need to confirm the end date. To do this Enter a date (the day after the date shown in the DISPLAYED field) in the REQD DATE field (this is at the bottom of the screen on the left) Press the F20 function key (shift and F8 together) If the screen re-displays with blank award figures and the following message, the date shown in the DISPLAYED field will be the entitlement end date ‘Claim did not exist on the required date’ Take no further action If the screen does not re-display with blank figures, the benefit has not ended, take no further action
8	If there is a date displayed in the NEXT field, you will need to confirm the end date. To do this Enter the date that is displayed in the NEXT field in the REQD DATE field (this is at the bottom of the screen on the left) Press the F20 function key (shift and F8 together) If the NEXT field displays blank, go to step 10 If screen re-displays the following message, go to step 9 ‘C9520 The items highlighted differ from the previous dates display’9
9	Where the screen re-displays with the message ‘C9520’ Enter the date that is displayed in the NEXT field in the REQD DATE field (at the bottom of the screen, on the left) Select the F20 function key (shift and F8 together) If the NEXT field displays blank, go to step 10 If the screen re-displays the following message, repeat this step again ‘C9520 The items highlighted differ from the previous dates display’
10	Where the NEXT field displays blank, determine the IS entitlement end date. To do this Make a note of the date which is shown in the DISPLAYED field (at the top of the screen) Use this date as the IS entitlement end date

Note: If any of the information held on CES is unclear / confusing or there appears to be a break in entitlement, contact the relevant Local Office for confirmation.

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