| 1 | Click on the
link to List A Part 1 on your desktop (the link is called NTC Bank
Details). A ‘box’ will display on the screen allowing
you to record the claimant(s) details
- If the claim has been made by 2 claimants, go to step 2
- If the claim has been made by only 1 claimant, go to step
3
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| 2 | Use Function
VIEW APPLICATION to see if details of a joint bank account have
been provided. To do this
- Select ‘Application’ from the toolbar menu
- Select ‘View’ from the options available. You will
be taken to Function VIEW APPLICATION
- In Function VIEW APPLICATION enter the claimants
NINO in the Key Entry Data
screen
- Select ‘Navigation’ on the toolbar menu
And
- Select ‘Applicant Additional Information’ from the
options available
- If neither claimant has provided bank account details, tick the
second claimant box on List A and an identical ‘box’
will be displayed for the
partner. Go to step 3
- If one of the claimants has provided bank account details, but
it is not a joint account with the other claimant, go to step
3
- If one of the claimants has provided bank account details, and
it is a joint account with the other claimant. Return to the
instructions you were working from and use the joint bank account
details for both claimants
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| 3 | In Function
VIEW APPLICATION obtain the details that you need to enter into
each field on the box(s) on the link to List A Part 1 After
entering the details, click on the [Submit] button in the
‘box’. The database will search for duplicates
- If no duplicate records are found, the record will be saved.
Take no further action
- If any duplicate records are found
- The following message will display ‘Details you have
entered’. You will see a summary of the information you have
entered for claimant 1 (and 2)
And
- The following message will display ‘Duplicate records
already held’. You will see all the records that the system
has returned as being possible duplications of the record you have
submitted. Go to step 4
|
| 4 | If this
message appears
- Click on the [Cancel] button in the ‘box’
- Complete form TC648 with an explanation of why the case needs
to be added to List A
- Attach the screen print to the form TC648
And
- Send the screen print and the form TC648 to the universal
banking team
(This text has been withheld because of exemptions in the
Freedom of Information Act 2000)
Note: A nominated officer dealing with List A
duplicate records will take the necessary action on the
referral
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