Adding Cases To List A (Info)

If when you are dealing with any work list entry, you notice that a claimant has not provided bank account details you must

• Check that no joint bank account details exist that can be used to pay the claimants entitlement to tax credits in to

A joint bank account is one where account details are provided for one claimant and you are certain that it is a joint account for both claimants based on the named account holders for that account number and sort code. For example

Name(s) of account holders are Mr J Brown and Mrs L Brown
Account Number is 00000000
Sort code is 00-00-00
Claimant 1 name is Mrs L Brown and claimant 2 name is Mr J Brown

You must enter the details of the claimant onto List A and pay the claimants entitlement to tax credits by giro if

• There are no details of a joint bank account available

Or

• A claimant has expressly asked us not to pay into their joint bank account, even on a temporary basis