Additional CTF Payments - CTF Referral Received (AG)

• Enter the claimant's NINO in the Key Entry Data screen

• Select the ‘All’ checkbox

• Click on the [OK] button

• If you are taken to the Select Application Version screen

Note: This means that there is more than one claim for the claimant. You need to select the claim appropriate to the Child Trust Fund (CTF) query you are investigating

• Click on the latest claim version to highlight it

• Click on the [OK] button. You will be taken to the Application Summary screen

• Go to step 2

• If you are taken straight to the Application Summary screen, go to step 2

• If the following message displays 'No match found'

• Record that you have no trace of a claim to tax credits on the CTF Referral Form

Then

• Go to step 8

Notes:

1. If you receive the message 'You are not authorised access to this record', refer the case to the Secure Management Unit (SMU) to deal with the referral. Follow the guidance in Unauthorised Access To A Claim

2. If the case has a specialist interest such as Compliance or is a complex case you must contact the specialist area before taking any action

• Select ‘VH’ on the toolbar menu. You will be taken to the Applicant 1 screen

• Select 'History' on the toolbar menu

• If any IS / JSA / Pension Credit interest displays, click on the relevant IS / JSA / Pension Credit entry. You will be taken to the History screen

• Record the dates that display on the History screen, on the WAM referral form under 'Additional Information', noting IS / JSA / Pension Credit as appropriate

Note: repeat the process for Applicant 2 if appropriate

• Select 'Ch' on the toolbar menu. You will be taken to the Children screen

• On the Children screen, click on the name of the child you are investigating to highlight them

• Check the child's date of birth and record this information on the CTF Referral Form

• Record the date of the first Monday immediately following the child's date of birth on the CTF Referral Form

Note: For Tax Credit Office (TCO) purposes this is the assumed CTF date

• Select ‘History’ on the toolbar menu

• Select ‘Responsibility’ from the options available. You will be taken to the History screen. This screen shows periods of responsibility for the child selected

• Record the dates that display on the History screen, on the WAM referral form under 'Additional Information'

• Go to step 3

• If the child's date of birth is between 01/09/2002 and 30/03/2003, any period of responsibility is acceptable during the 2003 / 2004 award year

• If there is any IS / JSA / Pension Credit during the 2003 / 2004 year, the child is eligible for additional payments, go to step 8

• If there is no IS / JSA / Pension Credit during the 2003 / 2004 year, go to step 4

• If the CTF date is after 05/04/2003, check if it is covered by a period of responsibility. This is determined by checking the periods in the Responsibility Include From and End date fields. Record this information on the CTF Referral Form

• If the CTF date is not contained in a period where the household was responsible for the child, go to step 7

• If the CTF date is contained in a period where the household was responsible for the child

• If there is any IS / JSA / Pension Credit during the 2003 / 2004 year, the child is eligible for additional payments, go to step 8

• If there is no IS / JSA / Pension Credit during the 2003 / 2004 year, go to step 4

Notes:

1. If no End date is present in the Responsibility fields, this means that the responsibility is ongoing

2. If you are investigating more than one child on the same claim, you will have to check each child individually

• Enter the claimants NINO in the Key Entry Data screen

• Select the ‘All’ checkbox

• Click on the [OK] button

• If you are taken to the Select Award screen

• Click on the latest Final Act for the award year you are considering entitlement for, to highlight it

• Click on the [OK] button. You will be taken to the Award Summary screen

• Go to step 5

• If you are taken straight to the Award Summary screen, go to step 5

• Click on Child Tax Credit in the Tax Credit Type field

• Click on the [View Calculation] button. You will be taken to the View Calculation screen

• Make a note of the Household Income figure

Then

• Go to step 6

• Is the income figure below the CTC only income threshold for the tax year in question?

• If yes, the claimant is eligible for additional payments. You must enter ‘Yes’ in the relevant part of the referral form as detailed in step 8

• If no, the claimant is not eligible for additional payments. You must enter ‘No’ in the relevant part of the referral form as detailed in step 8

• Go to step 8

• Enter the customer's NINO in the Key Entry Data screen

• Select the ‘All’ checkbox

• Click on the [OK] button. You will be taken to the View Household Notes screen

• Click on any entries that have details of any manual payments made. You can identify these by selecting 'Payments' from the Category drop down menu

• Click on the [Details] button. You will be taken to the View Note Details screen

• In the View Note Details screen, record details of any period of arrears that have been made to the claimant

Note: Where a cashcheque has been issued for an earlier period, check whether the CTF date falls in that period

• If the CTF date falls in the period of arrears, this means that there was entitlement to tax credits at the CTF date. In order to ascertain whether there is entitlement to an additional CTF payment

• Assume the CTF date is equal to the first date of entitlement on the computer. Do not change the CTF date you recorded earlier but in order to establish entitlement to the additional CTF payment, check the details on the first date of entitlement on the computer

Note: This is because it is deemed to be the same as that for the actual CTF date. In order to do this you need to determine whether max CTC was payable on the first date of entitlement

• Cancel out of this function and go back to step 4, but this time use the first date of the tax credits entitlement as the CTF date

• If the CTF date does not fall in the period of arrears, go to step 8

• Please provide the following details

• App 1 NINO

• App 1 Forename

• App 1 Surname

• App 2 NINO

• App 2 Forename

• App 2 Surname

• Child Forename

• Child Surname

• Child DOB - __/__/__

• TCO assumed Start Date for CTF (Monday following Child's DOB) - __/__/__

• CTFO actual Start Date - __/__/__

• For TCO ONLY – Eligible for Additional Payments - YES / NO

• Additional Information - (If applicable)

Then

• Go to step 9

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes