Contra Errors

Contra errors are caused by a discrepancy in payment postings between the NTC computer and the Payments Made Framework (PMF)

Some of these errors have been corrected by a system fix known as PXZZ

Any

• Net underpayments that have occurred as a result of this error have been paid to the claimant

• Overpayments of £300.00 or more have been notified to the affected claimants

These amounts are large enough to have been an obvious mistake on our part and will be recovered, unless the claimant can show that it was not reasonable for them to have spotted the mistake