Resolve DWP Alert Type 3 064 - Date of Death (Info)

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This Alert is created when there is a date of death held by Department for Work and Pensions (DWP) / Department for Social Development (DSD) and there is no date of death held on the tax credits computer. Or the date of death held on the tax credits computer is different to that held by DWP / DSD.

Where details of a tax credits claimant have been passed over to DWP / DSD and there is a date of death held by DWP / DSD for that claimant, DWP / DSD would return these details to the Tax Credit Office (TCO) as a DWP Alert.

TCO staff will need to investigate and where necessary amend the computer records accordingly.

Note: Direct access to DWP’s Customer Information System (CIS) will be required to view the Alerts. CIS can also be used to view DWP / DSD information in the same way that the Access to DWP Data (ADD) system is used