Resolve DWP Alert Types 3000 And 3002 - Non-Match On NINO (Info)

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These Alerts are generated when a claim has been made for tax credits on a NINO that is dormant, superseded or has been previously deleted. The claimant’s details will show a discrepancy when they are received by the Department for Work and Pensions (DWP) and will be returned to TCO as a DWP Alert

On receipt of these Alerts, TCO staff will need to investigate and where necessary amend their records accordingly

• Alert Type 3000 is prompted when a claimant has previously had two NINOs recorded on CIS. CIS will close down one of the NINOs, the NINO that has been closed is referred to as a Superseded NINO
   

• Alert Type 3002 is prompted when a tax credits claim is made using a dormant NINO. This is one that relates to someone over the age of 74 who has had no updates to their account for the last 9 years

Note: Direct access to DWP’s Customer Information System (CIS) will be required to view the Alerts. CIS can also be used to view DWP / DSD information in the same way that the Access to DWP Data (ADD) system is used