Warning Message: ‘Hours Worked And IS / JSA / MIG End Date More Than 7 days In The Future’ (AG)

• Click on the [OK] button on the message. This will close the message

Then

• Go to step 2

Note:When the claimant is not currently working and you are adding work details for the first time, or after a significant gap in employment, follow the guidance in Claimant Commences Employment

• Select ‘History’ on the toolbar menu
   
• Select the ‘IS’, ’JSA’ or ‘MIG’ (PC) signal(s), as appropriate from the options available. The History screen for that signal will display
   
• Check the end date in the End Date field

• If there is an end date recorded for the appropriate signal

• Do not continue with this guidance

Instead

• Continue to follow the appropriate work guidance

• If there is no end date recorded for the appropriate signal, go to step 3

• Telephone the claimant to obtain the end date. Follow the guidance in Contacting The Claimant

Note: Confirm if the benefit is JSA or ESA before you contact the claimant if you have selected the JSA signal. Refer to the Access to DWP Data System (ADD) manual for advice on how to confirm the actual benefit

• If you are unable to contact the claimant by telephone, go to step 4

• If the claimant confirms that the benefit has ended, but they are unable to provide you with an end date, go to step 4

• If you obtain the end date, go to step 5

• In the Function menu
   
• Select ‘Application’ on the toolbar menu
   
• Select ‘View’ from the options available
   
• Enter the claimant's NINO in the Key Entry Data screen
   
• Click on the [OK] button. You will be taken to the Application Summary screen
   
• Click on the [VH] button on the toolbar menu. You will be taken to the Applicant 1 History screen in Function VIEW APPLICATION
   
• Click on the [Versions] button on the toolbar menu. You will be taken to the Select Application Version screen
   
• Click on a version that is prior to the current job start date, but after the IS, JSA/ESA or MIG (PC) start date to highlight it
   
• Select ‘Ap1’ or ‘Ap2’ on the toolbar menu, as appropriate. You will be taken to the Applicant 1 or Applicant 2 screen
   
• Select ‘History’ on the toolbar menu
   
• Select ‘Total Hours Worked’ from the options available. The Total Hours Worked history screen will display
   
• Make a note of the work history recorded

Note: You may need to look at previous versions to help you establish the work history recorded

• Click on the [Cancel] button. You will be taken to the View Application History screen
   
• Select ‘History’ on the toolbar menu
   
• Select 'IS’, ’JSA/ESA’ or ‘MIG’ (PC), as appropriate from the options available. The appropriate IS, JSA/ESA or MIG(PC) history screen will display
   
• Make a note of the history recorded
   
• Click on the [Cancel] button. You will be taken back to the View Application History screen

When you have noted all the relevant history and established an appropriate IS, JSA/ESA or MIG (PC) end date

• Click on the [Cancel] button until you are taken back to the Function menu

Then

• Use Function MAINTAIN HOUSEHOLD NOTES to establish if there is any relevant note that indicates an IS, JSA, ESA or MIG (PC) end date

Note: By working through the versions and checking and comparing the IS, JSA, ESA or MIG (PC) dates with work history, you must establish an appropriate IS, JSA, ESA or MIG (PC) end date. ESA is only applicable from 27/10/2008

• Enter the appropriate end date, go to step 5

• Use Function AMEND APPLICATION selecting the Change of Circumstances or Correction option, as appropriate. You will be taken to the Applicant 1 Details screen
   
• Click on the [Inc1] or [Inc2] button on the toolbar menu, as appropriate. You will be taken to the Income screen for that claimant
   
• Select ‘History’ on the toolbar menu
   
• Select the ‘IS’, ’JSA’ or ‘MIG’ (PC) signal(s), as appropriate from the options available. The History screen for that signal will display

Note: Select the ‘JSA’ signal and History screen to enter details for either JSA or ESA

• Enter the appropriate end date in the End Date field
   
• Click on the [OK] button. You will be taken back to the Income screen

Then

• Go to step 6

Note: The message you record will be depend on which course of action you have taken. For example, if you followed the action in step 3, record the message for step 3

• Step 3 - ‘TCMZ - Unable to deal with the change of circumstances. Unable to contact (enter claimant’s name). (State what details are missing). (Include date notified and the date(s) the change actually occurred). (Include BF date if reminder cycle has been set)’

When reminder cycle complete, enter a benefit end date as the day before the appropriate job start date

Or

• Step 3 - ‘TCMZ - Contacted (enter claimant’s name) but have not obtained all the required information (state what details are missing). (Include date notified and the date(s) the change actually occurred). (Include BF date if reminder cycle has been set)’

When reminder cycle complete, enter a benefit end date as the day before the appropriate job start date

Or

• Step 5 - ‘TCMZ - Contacted (enter claimant’s name) confirmed that the IS/JSA/ESA/MIG (PC) (delete as appropriate) End Date as --/--/--. Have updated change’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

• Go to step 7

Then

• Return to the work change instruction you were following before you came to this instruction, to complete the change