Left Main Job (Has Other Job(s)) And Started A New Main Job Within 7 Days (AG)

Before making any changes, follow the guidance in Establish If A Change Can Be Made

Then, if the change(s) can be made

• Check the information provided to see if you have all the following details for the old job

• End date
   
• Total number of paid hours (before the change)

And for the remaining job(s)

• Total number of paid hours

And the following details for the new job

• Start date
   
• Number of paid jobs (after the change)
   
• Total number of paid hours (including all other job(s)) after the change
   
• Employer’s reference number

Note: If the claimant has a Temporary Tax Credit Reference (TTC), the PAYE reference number will not be displayed in the appropriate field, it will be recorded in Application Notes

• Payroll number (if available)
   
• Employer’s name
   
• Employer’s address

And the

• Unique Taxpayer’s Reference (UTR) number (if new job is their first self-employed job)

• If all the details have been provided, go to step 3
   
• If not, go to step 2

• Are unable to contact the claimant, go to step 3 1

• Contact the claimant and obtain the required information, go to step 3

• Contact the claimant but have not obtained all the required information, go to step 3 1

• Enter the NINO

• Click on the ALL checkbox

• Click on the [OK] button

• If the claim is pre-award, go to step 4

• If the claim is post award, go to step 5

• The Select Application screen, (select the appropriate claim)

Or

• The following message will be displayed

‘Details must be recorded on the Free Format screen. Do you wish to proceed?’

• Click on the [YES] button on the message. You will be taken to the Free Format screen. On the Free format screen

• Enter the reason for the change. For example, ‘end ‘old’ job and start new job for claimant 1 or 2 to be added to the claim’

And the following details for the old job

• End date

• Total number of paid hours (before the change)

And for the remaining jobs

Total number of paid hours

And the following details for the new job

• Start date

• Number of paid jobs (after the change)

• Total number of paid hours (including all other job(s)) (after the change)

• Employer’s reference number

Note: If the claimant is matched to a TTCR, do not enter the reference number in the Employer Reference field, you must record the new number in Application Notes

• Payroll number (if available)

• Employer’s name

• Employer’s address

• UTR number (if the new job is their first self-employed job)

• Click on the [OK] button

• Go to step 3 2

• Note: The changes will be stored on the Free Format screen. Once the claim has been awarded, an entry will be created on the ‘Unprocessed Change Of Circumstances’ Work List

• If the Select Application screen is displayed, select the claim(s) affected by this change. You will then be taken to the Applicant Details screen, go to step 6

However

• If the claim has been rejected and the claimant’s current circumstances mean they now qualify for tax credits, go to step 30

• Compare the total number of hours the claimant worked (in all their jobs) when they ended their main job and the total number of hours they are working with their new main job

And

• Determine whether the total hours for that claimant alone qualify them for Working Tax Credit (WTC) both before and after the change

Then

• Make a note about whether the claimant’s hours qualified them for WTC or not

And

• Go to step 7

For example

If a claimant with a child left their main job (working 16 hours a week) has another job recorded on the system (working 5 hours a week) and started a new main job (working 20 hours a week) they qualify for WTC as their hours did not fall below the required number of hours for a claimant with children

• Select the ‘Work Details’ screen for the appropriate claimant

And

• Enter the end date for the ‘old’ job in the Hours Worked End Date field (if it is not already displayed)

If the main job that the claimant left

• Was employed, the other job(s) recorded on computer is / are employed and the new main job, started within 7 days, is employed, go to step 8

• Was employed, the other job(s) recorded on computer is / are self-employed and the new main job, started within 7 days, is employed, go to step 8

• Was employed, the other job(s) recorded on computer is / are self-employed and the new main job, started within 7 days, is self- employed, go to step 9

• Was employed, the other job(s) recorded on computer is / are employed and the new main job, started within 7 days, is self-employed, go to step 10

• Was self-employed, the other job(s) recorded on computer is / are self-employed and the new main job, started within 7 days, is employed, go to step 11

• Was self-employed, the other job(s) recorded on computer is / are self-employed and the new main job, started within 7 days is self-employed, go to step 12

• Was self-employed, the other job(s) recorded on computer is / are employed and the new main job, started within 7 days, is self-employed, go to step 13

• Was self-employed, the other job(s) recorded on the computer is / are employed and the new main job, start within 7 days, is employed, go to step 14

• Enter the end date for the ‘old’ main job in the End Date field in the Main Employment Details section (if it is not already displayed)

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: After completing the actions in the Amend Finish screen, you will need to return to this step to complete the rest of the step

In Function AMEND APPLICATION, select the Work Details screen for the appropriate claimant

• Click on the [New] button

And enter the following details for the new main job which was started within 7 days

• Number of paid job(s) in the Number Of Paid Job field (including the new job and any other jobs)

• Total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)

• Start date in the Hours Worked Start Date field

In the Main Employment Details section, enter the

• Employer’s reference number

Note: If the claimant has not provided the employer reference number, follow the guidance in Trace Employer

Note: If the claimant is matched to a TTCR, do not enter the reference number in the Employer Reference field, you must record the new number in Function MAINTAIN HOUSEHOLD NOTES

• Payroll number (if available)

• New employment start date

• Employer’s name (if necessary)

• Employer’s address (if necessary)

• Telephone number (if available)

• Go to step 15

• Enter the end date for the ‘old’ main job in the End Date field in the Main Employment Details section (if it is not already displayed)

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: After completing the actions in the Amend Finish screen, you will need to return to this step to complete the rest of the step

In Function AMEND APPLICATION, select the Work Details screen for the appropriate claimant

• Click on the [New] button

And enter the following details for the new main job which was started within 7 days

• Number of paid job(s) in the Number Of Paid Job field (including the new job and other jobs)

• Total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)

• Start date in the Hours Worked Start Date field

• Go to step 15

• Enter the end date for the ‘old’ main job in the End Date field in the Main Employment Details section (if it is not already displayed)

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: After completing the actions in the Amend Finish screen, you will need to return to this step to complete the rest of the step

In Function AMEND APPLICATION, select the Work Details screen for the appropriate claimant

• Click on the [New] button

And enter the following details for the new main job which was started within 7 days

• Number of paid job(s) in the Number Of Paid Job field (including the new job and any other jobs)

• Total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)

• Start date in the Hours Worked Start Date field

In the Self Employment Details section, enter the

• UTR number

• Enter the new start date in the Start Date field

• Go to step 15

• Enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it is not already displayed)

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: After completing the actions in the Amend Finish screen, you will need to return to this step to complete the rest of the step

In Function AMEND APPLICATION, select the Work Details screen for the appropriate claimant

• Click on the [New] button

And enter the following details for the new main job which was started within 7 days

• Number of paid job(s) in the Number Of Paid Job field (including the new job and any other jobs)

• Total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)

• Start date in the Hours Worked Start Date field

In the Self Employment Details section

• Delete the end date in the Self Employed End Date field

In the Main Employment Details section, enter the

• Employer’s reference number

Note: If the claimant has not provided the employer reference number, follow the guidance in Trace Employer

Note: If the claimant is matched to a TTCR, do not enter the reference number in the Employer Reference field, You must record the new number in Function MAINTAIN HOUSEHOLD NOTES

• Payroll number (if available)

• New employment start date

• Employer’s name (if necessary)

• Employer’s address (if necessary)

• Telephone number (if available)

• Go to step 15

• Enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it is not already displayed)

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: After completing the actions in the Amend Finish screen, you will need to return to this step to complete the rest of the step

In Function AMEND APPLICATION, select the Work Details screen for the appropriate claimant

• Click on the [New] button

And enter the following details for the new main job which was started within 7 days

• Number of paid job(s) in the Number Of Paid Job field (including the new job and any other jobs)

• Total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)

• Start date in the Hours Worked Start Date field

In the Self- Employment Details section

• Delete the end date in the Self Employed End Date field

• Go to step 15

• Enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it is not already displayed)

• Select ‘History from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

• Click on the [Cancel] button

Note: This is to ensure that the computer retains the employment details

• Enter the number of paid job(s) in the Number Of Paid Job field (including the new job and any other jobs)

• Enter the total number of hours worked in the Total Hours Worked field (including the new job and other any jobs)

• Enter the start date in the Hours Worked Start Date field

In the Self Employed Details section

• Delete the end date in the End date field

• Go to step 15

• Enter the end date for the ‘old’ main job in the End Date field in the Self Employed Details section (if it is not already displayed)

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: After completing the actions in the Amend Finish screen, you will need to return to this step to complete the rest of the step

In Function AMEND APPLICATION, select the Work Details screen for the appropriate claimant

• Click on the [New] button

And enter the following details for the new main job which was started within 7 days

• Number of paid job(s) in the Number Of Paid Job field (including the new job and any other jobs)

• Total number of hours worked in the Total Hours Worked field (including the new job and any other jobs)

• Start date in the Hours Worked Start Date field

In the Main Employment Details section, enter the

• Employer’s reference number

Note: If the claimant has not provided the employer reference number, follow the guidance in Trace Employer

Note: If the claimant is matched to a TTCR, do not enter the reference number in the Employer Reference field, you must record the new number in Function MAINTAIN HOUSEHOLD NOTES

• Payroll number (if available)

• New employment start date

• Employer’s name (if necessary)

• Employer’s address (if necessary)

• Telephone number (if available)

• Go to step 15

• Within 3 months, before today’s processing date, go to step 18

• More than 3 months, before today’s processing date, go to step 16

Note: See the Information page to consider the circumstances where the new weekly hours will increase the maximum tax credits award

• If they do, go to step 17

• If they do not, go to step 19

Note: The change may have occurred more than 3 months before today’s date but has not yet been applied

• Make a note of the date, go to step 19

For example

Today’s date is the 20-05-2007, the date you processed the change. The claimant informed you on the 20-03-2007 that they left their main job on the 18-01-2007 has another job recorded on the system working 5 hours a week and started a new main job on the 21-01-2007. The change is now more than 3 months before today’s date but the claimant informed you within 3 months of the change

• Both before and after the job changed qualified them for WTC, go to step 20

For example

If a lone claimant with a child informs you on the 30-04-2007 that they left their main job on the 05-03-2007 (working 16 hours a week) has another job recorded on the computer working 4 hours a week, and started a new main job within 7 days on the 09-03-2007 (working 25 hours a week) the total hours both before and after the job changed qualified them for WTC

• Either before or after the change or both before and after the change did not qualify them for WTC, go to step 21

For example

If a lone claimant with a child informs you on the 30-04-2007 that they left their main job on the 05-03-2007 (working 17 hours a week) has another job recorded on the computer working 4 hours a week, and started a new main job within 7 days on the 09-03-2007 (working 11 hours a week) the total hours before the change (not both before and after) only qualified them for WTC

• Qualified for WTC both when they ended their ‘old’ job and started the new job (the date notified is today), go to step 24

• Qualified for WTC both when they ended their ‘old’ job and started the new job (the date notified is before today), go to step 25

• Did not qualify for WTC both when they ended their ‘old’ main job and started a new job (the date notified is today), go to step 26

• Did not qualify for WTC both when they ended their ‘old’ main job and started a new job (the date notified is before today), go to step 27

In all other cases if the claimant

• Qualified for WTC both when they ended their ‘old’ main job and started a new job, go to step 22

• Did not qualify for WTC both when they ended their ‘old’ main job and started a new job, go to step 23

Note: You must now record a new period of history using the total hours from the ‘old’ main job and including any other jobs, from the day after the ‘old’ main job ended to the day before the new main job started

• Click on the [New] button

• Enter the start date as the day after ‘old’ main job ended, in the Start Date field

Note: The ‘Include From’ Date will automatically be displayed with the start date

• Enter the end date as the day before the new main job started, in the End Date field

• Enter the total hours for the ‘old’ main job (including other jobs) in the Hours field

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 1

Note: You must now record a new period of history using the total hours from any other jobs that are already recorded on the computer from the day after the ‘old’ main job ended to the day before the new main job started

• Click on the [New] button

• Enter the start date as the day after the ‘old’ main job ended in the Start Date field

Note: The ‘Include From’ Date will automatically be displayed with the start date

• Enter the end date as the day before the new main job started in the End Date field

• Enter the total hours from the claimants other job(s) in the Hours field

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

Note: Where the claimant does not qualify for WTC when they started their new main job, you should still record the new hours, as any future changes may affect the total hours. Also, the hours may qualify a couple to the 30 hour element of WTC

See Example

Worked History Example 2

• Select the top item

• Click on the [Change] button

• Delete the existing ‘Include From’ date

• Enter the new ‘Include From’ date as the start date of the new main job in the Include From field

• Click on the [OK] button

Note: You must now record a new period of history using the total hours from the ‘old’ main job, including any other jobs from the day after the ‘old’ main job ended to the day before the new main job started

• Click on the [New] button

• Enter the start date as the day after the ‘old’ main job ended in the Start Date field

Note: The ‘Include From’ date will automatically be displayed with a date 3 months before today’s date

• Delete the ‘Include From’ date

• Enter the new ‘Include From’ date as the same date as the date in the Start Date field

• Enter the end date as the day before the new main job started in the End Date field

• Enter the total hours for the ’old’ main job (including other jobs) in the Hours field

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 3

• Select the top item

• Click on the [Change] button

• Delete the ‘Include From’ date

• Enter the new ‘Include From’ date as the same date as the start date in the Include From field

Note: You must record a new period of history using the hours from the other jobs from the day after the ’old’ main job ended to the day before the new main job started

• Click on the [New] button

• Enter the start date as the day after the ‘old’ main job ended in the Start Date field

Note: The ‘Include From’ date will automatically be displayed with a date 3 months before today’s date

• Delete the ‘Include From’ date

• Enter the new ‘Include From’ date as the same date as the start date in the Start Date field

• Enter the end date as the day before the new main job started in the End Date field

• Enter the total hours for the other job(s) (the weekly hours worked between the end of the ‘old’ job and the start of the new job) in the Hours field

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 8

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

• Select the top item

• Click on the [Change] button

• Delete the start date

• Enter the new start date as the same date as the ‘Include From’ date (to the 3 month limit) in the Start Date field

• Make a note of the new start date

• Click on the [OK] button

• Click on the [New] button

• Enter the start date as the day after the ‘old’ main job ended in the Start Date field

Note: The ‘Include From’ date will automatically be displayed with a date 3 months before today’s date

• Delete the ‘Include From’ date

• Enter the ‘Include From’ date as the same date as the start date in the Include From field

• Enter the end date as the day before the new main start date (previously noted) in the End Date field

• Enter the total hours for the ‘old’ main job (including other jobs) in the Hours field

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 9

Select ‘History’ from the toolbar and ‘Hours Worked’ from the drop down list. You will be taken to the History screen

• Select the top item

• Click on the [Change] button

• Delete the start date

• Delete the existing ‘Include From’ date

• Manually calculate the date 3 months prior to the date that the claimant notified the change of job

• Enter the ‘Include From’ date as 3 months before the date that the claimant notified the change of job in the Include From date field

• Enter the new start date as the same date as the ‘Include From’ date in the Start Date field

• Make a note of the new start date

• Click on the [OK] button

• Click on the [New] button

• Enter the start date as the day after the ‘old‘ job ended in the Start Date field

• Delete the ‘Include From’ date

• Enter the ‘Include From’ date as the same date as the start date in the Include From Date field

• Enter the end date as the day before the new start date (previously noted) in the End Date field

• Enter the total hours for the ‘old’ job (including other jobs) in the Hours field

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 6

• Select the top item

• Click on the [Change] button

• Delete the start date

• Enter the new start date as the same date as the ‘Include From’ date (to the 3 month limit) in the Start Date field

• Make a note of the new start date

• Click on the [OK] button

• Click on the [New] button

• Enter the start date as the day after the ‘old’ main job ended in the Start Date field

Note: The ‘Include From’ date will automatically be displayed with a date 3 months before today’s date

• Delete the ‘Include From’ date

• Enter the ‘Include From’ date as the same date as the start date in the Include From field

• Enter the end date as the day before the new main job start date (previously noted) in the End Date field

• Enter the total hours for the other job(s) in the Hours field (the weekly hours worked between the end of the old job and start date of the new)

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 10

Note: You must record a new period of history using the hours from the other jobs from the day after the ‘old’ main job ended to the day before the new main job started

• Select the top item

• Click on the [Change] button

• Delete the start date

• Delete the existing ‘Include From’ date

• Manually calculate the date 3 months prior to the date that the claimant notified the change of job

• Enter the ‘Include From’ date as 3 months before the date that the claimant notified the change of job in the Include From date field

• Enter the new start date as the same date as the ‘Include From’ date in the Start Date field

• Make a note of the new start date

• Click on the [OK] button

• Click on the [New] button

• Enter the start date as the day after ‘old’ main job ended in the Start Date field

Note: The ‘Include From’ date’ will automatically be displayed with a date 3 months before today’s date

• Delete the ‘Include From’ date

• Enter the ‘Include From’ date as the same date as the start date in the Include From field

• Enter the end date as the day before the new main job start date (previously noted) in the End Date field

• Enter the total hours for the other job(s) in the Hours field (the weekly hours worked between the end of the ‘old’ job and start date of the new)

• Click on the [OK] button. You will be taken to the Work Details screen

• Click on the [OK] button. You will be taken to the Amend Finish screen

• Go to step 28

See Example

Worked History Example 11

• Enter the date the notification of the change was received

• Enter the source of the change as paper or telephone

• Enter the reason for the change as ‘Change of Circumstances’

• Click on the [OK] button. The computer will accept the change of circumstances and will apply the change at the effective date

• If the message ‘S18 Refinalisation Rules – Potential inappropriate refinalisation for CCYY–CCYY. If you have the authority to refinalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel’ displays

• The changes you are making will re-finalise the claim, follow the guidance in Establish If A Change Can Be Made before making any changes

If you can make the change

• Click on the [OK] button on the message

Then

• If you have ended the 'old' employment at steps 8, 9, 10, 11, 12 or 14 you will now need to replace this with a new main employment . Return to the appropriate step and continue with the actions for the rest of that step
   
• If entitlement to WTC no longer exists, go to step 29
   
• If entitlement to WTC still does exist, go to step 31

• If the message ‘S18 Refinalisation Rules – Actual Income for CCYY-CCYY is required. This change will not be accepted’ displays

• You will not be able to make the change because the PY actual income is required, follow the guidance in Establish If A Change Can Be Made before making any changes

If you can make the change

• Click on the [OK] button on the message

Then

• If you have ended the 'old' employment at steps 8, 9, 10, 11, 12 or 14 you will now need to replace this with a new main employment . Return to the appropriate step and continue with the actions for the rest of that step
   
• If entitlement to WTC no longer exists, go to step 29
   
• If entitlement to WTC still does exist, go to step 31

• If the message ‘S18 Refinalisation Rules – You do not have the authority to refinalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays

• The changes you are making will refinalise the claim
   
• Click on the [Cancel] button. You will be taken to the Amend Application Details screen
   
• Click on the [Cancel] button
   
• When the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, click on the [Yes] button
   
• Pass the case to a Level 2 User or your manager. For more information on Level 1 and Level 2 users, see Level 1 and Level 2 User Roles
   
• Take no further action

• If none of the above messages display, then

• If you have ended the 'old' employment at steps 8, 9, 10, 11, 12 or 14 you will now need to replace this with a new main employment . Return to the appropriate step and continue with the actions for the rest of that step
   
• If entitlement to WTC no longer exists, go to step 29
   
• If entitlement to WTC still does exist, go to step 3 1

Where the claimant’s total hours have fallen below 16 and entitlement to WTC no longer exists, they will continue to receive WTC for 4 weeks starting from the day after entitlement ended

• Complete the Entitlement Ended stencil and send via Taxpost (This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Use Function MAINTAIN HOUSEHOLD NOTES to enter the following

‘ NC20 Referral sent DDMMYY to process 4 week run on payment’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Take no further action

Note: Where the claimant’s total hours fall below 16 hours then their entitlement to childcare costs will also cease. Where the childcare element is in payment, an end date must be entered to stop childcare costs being paid automatically once the claimant’s hours increase to over 16 hours a week. Follow the guidance in Childcare Changes And Assessing Childcare

• Invite them to make a fresh claim. Follow the guidance in Invite Fresh Claim

Note: The message you record will depend on which course of action you have taken. For example, if you followed the action in step 20 of this action guide, record the message for step 20

• Step 2 ‘TCMZ Unable to deal with the change of circumstances. Unable to contact (enter claimant’s name) for (state what details are missing). (Include date notified and the date(s) the change actually occurred). (Include BF date if reminder cycle has been set)’

Or

• Step 2 ‘TCMZ Contacted (enter claimant’s name) but have not obtained all the required information (state what details are missing). (Include date notified and the date(s) the change actually occurred). (Include BF date if reminder cycle has been set)’

• Steps 7 - 14 ‘TCMZ Ended (state employed or self-employed) has one or more other job(s) already recorded on the system (state employed or self - employed ) and started new job (state employed or self-employed) within 7 days. (Include date notified and the date(s) the change actually occurred)’

• Step 20 ‘TCMZ (Enter claimant’s name) informed us within 3 months, hours qualified them for WTC, left include from date and filled gap from the day after the ‘old’ main job ended to the day before new main job started with the ‘old’ main job and other job(s) hours’

• Step 21 ‘TCMZ (Enter claimant’s name) informed us within 3 months, hours did not qualify them for WTC, left include from date, filled gap from the day after the ‘old’ main job ended to the day before new main job started with the other job(s) hours’

• Step 22 ‘TCMZ Change now more than 3 months, hours qualified them for WTC, not increased the max award. Include from date changed to job start date, filled gap from the day after the old job to the day before new job started with the new hours and filled gap from the day after the ‘old’ main job ended to the day before new main job started with the ‘old’ main job and other job(s) hours’

• ‘Step 23 ‘TCMZ Change now more than 3 months, hours did not qualify them for WTC, not increased the max award. Include from date changed to job start date, filled gap from the day after the ‘old’ main job ended to the day before new main job started with the other job(s) hours’

• Step 24 ‘TCMZ (Enter claimant’s name) failed to notify us within 3 months, hours qualified them for WTC, increased the max award, left include from date, filled gap from ‘old’ main job, including other job hours to 3 month limit.(Notified today)’

• Step 25 ‘TCMZ (Enter claimant’s name) failed to notify us within 3 months, hours qualified them for WTC, increased the max award, left include from date and filled gap from ‘old’ main job, including other job hours to 3 month limit. (Notified before today)’

• Step 26 ‘TCMZ (Enter claimant’s name) failed to notify us within 3 months, hours did not qualify them for WTC, increased the max award, filled gap with the other job(s) hours to 3 months limit’ (Notified today)

• Step 27 ‘TCMZ (Enter claimant’s name) failed to notify us within 3 months, hours did not qualify them for WTC, increased the max award, and filled gap with the other job(s) hours to 3 months limit’ (Notified before today)

Note: If the claimant has a TTCR, there should be a message in Function MAINTAIN HOUSEHOLD NOTES containing the current PAYE reference number. Update this message by recording the new PAYE reference number

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

• Go to step 3 2