Claimant No Longer Lives Or Works In The UK (AG)

Then, if the change(s) can be made

• Is the claimant is going to

• Live or work in the EEA, go to step 13
   
• Live and / or work outside the EEA, go to step 2

• Address only or to their work details and their address

• Amend the address only. Follow the guidance in Claimant(s) Address Changed To A Non-UK Or Non-European Economic Area (EEA) Address

Then

• Go to step 13

• Work details only, go to step 3

If the status is

• ‘Rejected’ or ‘Withdrawn’, go to step 4
   
• ‘Logged’, ‘Partially Captured’ or ‘Awaiting Award’, go to step 5
   
• ‘Award Issued’ or ‘Finalised Award’, go to step 8

• Invite the claimant to make a new claim with the amended information on. Follow the guidance in Invite Fresh Claim

Then

• Go to step 14

• Contact telephone number
   
• Which claimant the change relates to
   
• Date employment in the UK ceased, if appropriate
   
• Is the move temporary or permanent, if temporary, how long will they be out of the country for
   
• Have they been posted overseas by a UK employer, if yes, for how long
   
• Will they be self employed in the UK
   
• New employer or change of employment address
   
• Number of hours worked
   
• Effective date of change

• If you do not have all the information, go to step 6
   
• If you do have all the information, go to step 7

• If you are able contact the claimant and obtain the missing information, then

• If the move is actually a permanent change to the claimant’s residence and the claimant is going to live outside the EEA, ask the claimant for their new address, if they have one and then go back to step 2

Otherwise

• Go to step 7

• If you are not able to contact the claimant and obtain the missing information, go to step 14

• Go to the Free Format screen
   
• Enter the reason for the change and the details you hold
   
• Enter any other relevant information
   
• Click on the [OK] button

Then

• Go to step 12

Note: The changes will be stored on the Free Format screen. Once the claim has been awarded this will create an entry on the 'Unprocessed Change Of Circumstances' Work List
 

• Contact telephone number
   
• Which claimant the change relates to
   
• Date employment in the UK ceased, if appropriate
   
• Is the move temporary or permanent, if temporary, how long will they be out of the country for
   
• Have they been posted overseas by a UK employer, if yes, for how long
   
• Will they be self employed in the UK
   
• New employer or change of employment address
   
• Number of hours worked
   
• Effective date of change

• If you do not have all the information, go to step 9
   
• If you do have all the information, go to step 10

• If you are able contact the claimant and obtain the missing information, then

• If the move is actually a permanent change to the claimant’s residence and the claimant is going to live outside the EEA, ask the claimant for their new address, if they have one and then go back to step 2

Otherwise

• Go to step 10

• If you are not able to contact the claimant and obtain the missing information, go to step 14

• If the computer does not allow you to make the change because the effective date is invalid or too far in the future, go to step 11
   
• If a message appears indicating a household breakdown and the effective date of the change is later than the award end date, go to step 14

Otherwise

• When you have made all the necessary changes

• Click on the [OK] button. You will be taken to the Amend Finish screen

Note: If the [OK] button is not available, make the changes on the appropriate screen and then go to another screen and click on the [OK] button in that screen

• Go to step 12

Note: For information on when you can make a change where the effective date is in the future, follow the guidance in Future Dated Change Of Circumstances

• If the effective date is too far in the future

• Contact the claimant and advise them to contact you again when the change has occurred. Follow the guidance in Contacting The Claimant

Then

• Go to step 14

• Date the notification of the change was received
   
• Source of the change, for example telephone or paper
   
• Reason for the change as ‘Change of Circumstance’ or 'Designatory', whichever is appropriate
   
• Click on the [OK] button. The computer will now automatically accept the change of circumstances and will apply the change at the effective date

Notes: The changes you have made in this function will not be applied until you complete the Amend Finish screen and click on the [OK] button

Note: The Received Date field will always default to today’s date. You must enter the date the change of circumstances was notified, not the date the change is actioned. If there is more than one notification date, then the earliest notification date must be entered

Note: If there is more than one source of change, you must enter the original source which started the process. For example, if you are processing a paper correspondence change of circumstances and a Work List item, and the paper correspondence date stamp is earlier than the Work List item creation date, then you must enter the source of the change as 'paper'

• If the message ‘S18 Refinalisation Rules – Potential inappropriate refinalisation for CCYY–CCYY. If you have the authority to refinalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel’ displays

• The changes you are making will re-finalise the claim, follow the guidance in Establish If A Change Can Be Made before making any changes

Then, if you can make the change

• Click on the [OK] button on the message
   
• Go to step 13

• If the message ‘S18 Refinalisation Rules – Actual Income for CCYY-CCYY is required. This change will not be accepted’ displays

• You will not be able to make the change because the PY actual income is required, follow the guidance in Establish If A Change Can Be Made before making any changes

Then, if you can make the change

• Click on the [OK] button on the message
   
• Go to step 13

• If the message ‘S18 Refinalisation Rules – You do not have the authority to refinalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays

• The changes you are making will refinalise the claim
   
• Click on the [Cancel] button. You will be taken to the Amend Application Details screen
   
• Click on the [Cancel] button
   
• When the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, click on the [Yes] button
   
• Pass the case to a Level 2 User or your manager. For more information on Level 1 and Level 2 users, see Level 1 and Level 2 User Roles
   
• Take no further action

• If none of the above messages display, go to step 13

• Claimants name
   
• Claimants NINO
   
• Contact telephone number, if known
   
• Any other changes reported in addition to the change of address or employer
   
• If the claimant is going to live and work outside the EEA and you have amended the address details, note whether their employment has also ended
   
• If the claimant is going to work for a UK employer abroad, note the details of the employer
   
• If the claimant is going to be self employed in the UK

And

• The effective date of the change(s)

Then

• Send the form TC649 noted ' European Economic Area team – Change of Circumstances’ by Tax Post to the European Economic Area team

(This text has been withheld because of exemptions in the Freedom of Information Act 2000)

• Go to step 14

• Steps 1, 2, 7 and 13 - ‘TCMZ Ap 1 or Ap 2 (delete as appropriate) living / working (delete as appropriate) in (name of country) TC649 to European Economic Area team on DD/MM/YY’
   
• Step 4 - ‘TCMZ Ap 1 or Ap 2 (delete as appropriate) working in (name of country) Award Rejected or Withdrawn, change cannot be applied’
   
• Steps 6 and 9 - ‘TCMZ CoC (enter details of change) not applied due to missing information / signature (enter as appropriate)’
   
• Step 11 - ‘TCMZ Ap 1 or Ap 2 (delete as appropriate) working in (name of country) Effective date DD/MM/YYYY to far in future’
   
• Step 12 - ‘TCMZ Ap 1 or Ap 2 (delete as appropriate) working in (name of country) Change effective after award ended’

Notes:

You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

And also

Follow the guidance in Maintain Household Notes

Then

• Go to step 15