Claimant Commences Employment (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

Note: Before making any changes you must follow the guidance in Establish If A Change Can Be Made

Where the claimant or their partner are

• Currently in receipt of CTC and they start work for the first time

Or

• Were previously in receipt of IS, JSA (IB) or income-related ESA (IR), in receipt of CTC and commence work

Then

• The Fast Track Team by way of referral will usually deal with the claim from Jobcentre Plus

For more information, follow the guidance in DWP / DSD Fast Track Claims

However if the claimant contacts the TCO directly, continue to follow this guidance

Before you action the new work details, you must

• Check if there is any IS, JSA, ESA or MIG (now known as Pension Credit ( PC)) history

Or

• Where the claimant informs you that they were recently in receipt of IS, JSA, ESA or PC (formerly known as MIG), you must enter an end date for this before proceeding with the work change. Failure to do so may result in an incorrect award

Note: Start or end dates for ESA claims cannot be earlier than 27/10/2008

Where the claimant informs you they have started a new employment, you must establish if the claimant has received any income during the PY period. The claim form currently does not ask for this information and any undisclosed income would affect the amount of the award
 

Note: Where the claimant(s) has started employment for the first time, you must update the Place of Work History Details. Follow the guidance in Entering Place Of Work History

This guidance covers the backdating process for when you are notified of the change

• Within 3 months of the claimant starting the new job

Or

• More than 3 months after the claimant started the new job

By following this guidance, you will ensure that the claimant receives the correct payment.
 

Note: A claimant who does not have a NINO may be allocated a Temporary Tax Credit Reference (TTCR) to allow their tax credits claim to be processed

Where the claimant has been allocated a TTCR, for example ‘00123456’, you must not enter the PAYE reference number in the Employers Reference field. Instead you must update the new PAYE reference number in either Application Notes or Function MAINTAIN HOUSEHOLD NOTES