Closing A Foreign Bank Account (AG)

To deal with a request to stop paying tax credits into a claimant’s or their appointee’s foreign bank account, consider steps 1 – 6 below. The guide is presented as follows

Initial action	Steps 1 – 4
TC687not returned	Step 5
TC687 returned	Step 6

Initial action

1	Before making any changes to the claim, you must follow the guidance in Establish If A Change Can Be Made. This is to confirm if the change(s) can be made If the change(s) can be made Is the change made by telephone of in writing? By telephone, go to step 2 In writing, go to step 3
2	Authenticate the claimant / appointee Follow the guidance in Confirm Identity If you are unable to authenticate the claimant, advise the caller to submit their request in writing and take no further action If you are able to authenticate the claimant, go to step 3
3	Complete form TC687 Attach any relevant correspondence to it And Send to the Bank Liaison Section (This text has been withheld because of exemptions in the Freedom of Information Act 2000)
4	Use Function MAINTAIN WORKLIST Select the ‘Verification Failures’ Work List from the drop down list for the Worklist Type field and go to the ‘Worklist Entry Details’ screen On this screen set an action date for two weeks, making sure that the Retained checkbox is ticked And Await the return of form TC687 from the Bank Liaison Section If the BF date expires and you have not received a reply, go to step 5 If you receive a reply from Bank Liaison before the BF date expires, go to step 6

TC687 not returned

If you have not received a reply from Bank Liason Section and the BF period expires, contact the Bank Liaison Section and determine what further action you need to take. If Bank Liaison Section require you take some action

Wait until you receive the form TC687 then go to step 6

Otherwise

Set another action date for two weeks, making sure that the Retained checkbox is ticked, and await the return of form TC687

Note: You cannot do anything until you receive the form from Bank Liaison Section. You must continue to BF the case until you receive notification of the required action to take

TC687 returned

Note: The reply from Bank Liaison Section will inform you that the claimant no longer wishes to have their tax credits paid into their foreign bank account. It will request that you make enquiries with the claimant to pay tax credits into an alternative account

6	Contact the claimant / appointee to obtain new bank account details. Follow the guidance in Confirm Identity Enter the new bank account details on the computer. Follow the guidance in Bank Account / Building Society Change

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