Changes To WTC Nomination And / Or Changes To Frequency In WTC Payments (AG)

To deal with changing a Working Tax Credit ( WTC) nomination and / or the frequency of WTC payments, consider steps 1 - 8 below

1	Before making any changes to the claim, you must follow the guidance in Establish If A Change Can Be Made. This is to confirm if the change(s) can be made, or if the case needs to be sent to a specialist team Then If the change you have been notified of is to the WTC nomination and the frequency of WTC payments, go to step 2 If the change you have been notified of is to the WTC nomination only, go to step 2 If the change you have been notified of is to the frequency of WTC payments only, go to step 5
2	In the Payment Details - Applicant 1 screen, check whether there are bank account details held for the claimant who has been nominated to receive the WTC payments If there are no bank account details held, go to step 3 If the bank account details have changed Amend the details. Follow the guidance in Bank Account / Building Society Change Then Go to step 4 If there are bank account details held, go to step 4
3	Contact the claimant To obtain the missing bank account details Or To clarify any details that are not clear Follow the guidance in Contacting The Claimant If you obtain the bank account details or are able to clarify the details, go to step 4 If you are unable to obtain the bank account details or to clarify the details, go to step 8
4	Use Function AMEND APPLICATION, choosing the Change Of Circumstances option and go to the Payments Details – Applicant 1 screen, if you are not already there Select the Applicant 1 or Applicant 2 checkbox in the WTC Recipient field, as appropriate to indicate which claimant has been nominated to receive the WTC payments Note: When you select a checkbox in this field, the tick in the other claimant's checkbox will automatically be removed. Any change made in the WTC Recipient field in the Payment Details – Applicant 1 screen will be automatically carried over to the Payment Details – Applicant 2 screen If you have been notified of a change to the frequency of WTC payments as well, go to step 5 If there are no other changes to apply Click on the [OK] button. You will be taken to the Amend Finish screen Go to step 6
5	In the Payment Details - Applicant 1 screen Select the requested frequency, that is weekly or 4-weekly from the Frequency drop down menu in the WTC Recipient field Click on the [OK] button. You will be taken to the Amend Finish screen Go to step 6
6	In the Amend Finish screen Enter the date the notification of the change was received Enter the source of the change, for example ‘paper’ Enter the reason for the change as ‘Change of Circumstance’ Click on the [OK] button. The computer will now automatically accept the change of circumstances and will apply the change at the effective date Follow the guidance in How To Correctly Complete The Amend Finish Screen Note: The changes you have made in this function will not be applied until you complete the Amend Finish screen Note: The Received Date field will always default to today’s date. You must enter the date the change of circumstances was notified, not the date the change is actioned. If there is more than one notification date, the earliest notification date must be entered If the message ‘S18 Refinalisation Rules – Potential inappropriate refinalisation for CCYY–CCYY. If you have the authority to refinalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel’ displays The changes you are making will re-finalise the claim, follow the guidance in Establish If A Change Can Be Made before making any changes Then, if you can make the change Click on the [OK] button on the message Go to step 7 If the message ‘S18 Refinalisation Rules – Actual Income for CCYY-CCYY is required. This change will not be accepted’ displays You will not be able to make the change because the PY actual income is required, follow the guidance in Establish If A Change Can Be Made before making any changes Then, if you can make the change Click on the [OK] button on the message Go to step 7 If the message ‘S18 Refinalisation Rules – You do not have the authority to refinalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays The changes you are making will refinalise the claim Click on the [Cancel] button. You will be taken to the Amend Application Details screen Click on the [Cancel] button When the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, click on the [Yes] button Pass the case to a Level 2 User or your manager. For more information on Level 1 and Level 2 users, see Level 1 and Level 2 User Roles Take no further action If none of the above messages display, go to step 7
7	Use Function MAINTAIN HOUSEHOLD NOTES to record the actions you have taken Notes: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note And also Follow the guidance in Maintain Household Notes Then Go to step 8
8	Send any correspondence to remote storage Follow the guidance in Preparing And Sending Documents For Storage

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