Changes To CTC Nomination And / Or Changes To Frequency In CTC Payments (AG)

Before making any changes to the claim, you must follow the guidance in Establish If A Change Can Be Made. This is to confirm if the change(s) can be made, or if the case needs to be sent to a specialist team

Then if the change(s) can be made

And you are notified of a change to Child Tax Credit ( CTC) nomination to the main carer and / or frequency of CTC payment

• Use Function AMEND APPLICATION (Change Of Circumstances option) and go to the Payments Details – Applicant 1 screen. If

• The change is to the CTC nomination and / or frequency of payment, go to step 2

• The change is to the CTC frequency only, go to step 6

• There are not, go to step 3
   
• The bank details have changed, amend the details. Follow the guidance in Bank Account / Building Society Change, go to step 5
   
• There are, go to step 5

• For any missing details

Or

• To clarify any points that are not clear

Follow the guidance in Contacting The Claimant

Note: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note Complete form TC648

• File in the clerical BF run

And

• Follow the guidance in Manual Reminder Cycle

• Tick either the Applicant 1 or Applicant 2 checkbox to indicate which claimant has been nominated to receive the CTC payments

Note: When you tick a checkbox in this field, the tick in the ‘other’ Applicant checkbox will automatically be removed. Any change made within the Main Carer field in the Payment Details – Applicant 1 screen will be automatically carried over to the Payment Details – Applicant 2 screen

• If

• A change to the CTC frequency has also been notified, go to step 6

• There are no other changes to apply, go to step 7

• Select the requested frequency from the Frequency drop down menu, in the Main Carer field
   
• Click on the [OK] button. You will be taken to the Amend Finish screen

And

• Then go to step 7

• Enter the date the notification of the change was received
   
• Enter the source of the change, for example ‘paper’
   
• Enter the reason for the change as ‘Change of Circumstance’

And then

• Click on the [OK] button. The computer will now automatically accept the change of circumstances and will apply the change at the effective date

Follow the guidance in How To Correctly Complete The Amend Finish Screen

Note: The changes you have made in this function will not be applied until you complete the Amend Finish screen

Note: The Received Date field will always default to today’s date. You must enter the date the change of circumstances was notified, not the date the change is actioned. If there is more than one notification date than the earliest notification date must be entered

• If the message ‘S18 Refinalisation Rules – Potential inappropriate refinalisation for CCYY–CCYY. If you have the authority to refinalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel’ displays

• The changes you are making will re-finalise the claim, follow the guidance in Establish If A Change Can Be Made before making any changes

Then, if you can make the change

• Click on the [OK] button on the message
   
• Go to step 8

• If the message ‘S18 Refinalisation Rules – Actual Income for CCYY-CCYY is required. This change will not be accepted’ displays

• You will not be able to make the change because the PY actual income is required, follow the guidance in Establish If A Change Can Be Made before making any changes

Then, if you can make the change

• Click on the [OK] button on the message
   
• Go to step 8

• If the message ‘S18 Refinalisation Rules – You do not have the authority to refinalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays

• The changes you are making will refinalise the claim
   
• Click on the [Cancel] button. You will be taken to the Amend Application Details screen
   
• Click on the [Cancel] button
   
• When the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, click on the [Yes] button
   
• Pass the case to a Level 2 User or your manager. For more information on Level 1 and Level 2 users, see Level 1 and Level 2 User Roles
   
• Take no further action

• If none of the above messages display, go to step 8

Note: You must follow the guidance in How To Correctly Complete Application And Household Notes when you record the note

• And then go to step 9

Follow the guidance in Preparing And Sending Documents For Storage