Invite Fresh Claim (AG)
To deal with a situation where a fresh claim is required, consider steps 1 - 6. The guide is presented as follows
| Contact by telephone | Steps 1 – 3 |
| Contact in any other way | Steps 4 – 6 |
| 1 | If the claimant has contacted you by
telephone’
|
| 2 | If the identity of the caller is confirmed
|
| 3 | Issue a new claim form to the claimant. Where this
is due to death or family break up
|
| 4 | Write to the claimant and
|
| 5 | Enclose a fresh claim form for completion |
| 6 | Return the original request for the change (if it was in writing) to the claimant |
