Deleting Details That Should Not Be On The Computer (Info)


There is an Action Guide for this subject, click on 'Next Page' to access it

If you establish that information is incorrect and should not be recorded on the computer, you must take action to delete this information.

You will have already established what information needs deleting and why by following guidance already in the manual, for example

Or, if appropriate

  • By contact with the claimant

Note: You must not delete any details unless you are absolutely sure that the record should never have been recorded

Note: If there is a duplicate or fictitious child, it is not possible to delete a child from the computer. Instead you must follow the guidance in Duplicate / Fictitious Child Corrective Action

You will need to delete details that should not be on the computer where, for example

  • It has been established that the claimant is not currently working and there is a number in the Number Of Jobs field in the Work Details screen
  • It has been established that the claimant has not worked during the whole of the award period but there is income recorded in the Earnings field in the Income Details screen
  • It has been established that the claimant was not in receipt of IS / JSA / ESA or PC (formerly known as MIG) during the period of the award, but there is an IS / JSA / ESA or MIG start date recorded in the In Receipt Of field
  • A household end date has been incorrectly recorded in the Household Details screen in Function AMEND APPLICATION and there is no subsequent claim

Note: If there is a subsequent claim, you must not remove the incorrect household end date as this may cause an overlapping award

  • A household end date must not be removed unless it has been confirmed that it is incorrect
  • A claim must not be reinstated, by removing a household end date, once a household has broken down, even if the household is reunited again

For example: A change of circumstances is received stating that a two claimant household ended on 01/08/05. The household reunites on 03/08/05. This household must not be reinstated. You must invite them to make a fresh claim instead

This list is not exhaustive

When a deletion is required on the details held for the claimant, this will usually involve deleting a period of signal history.

Signal history is a record of all historic changes affecting the claimant’s entitlement. The computer uses the dates recorded in signal history to calculate an award.

You will need to be in the correct screen to access the required signal history, for example

  • You must go to the Applicant Details screen in Function AMEND APPLICATION for the appropriate claimant (Ap1 or Ap2) for deletions involving
  • Disabled
  • Residency, for example UK National or Normally Live
  • AA / DLA (HCC) signal
  • You must go to the Work Details screen in Function AMEND APPLICATION for the appropriate claimant (Wk1 or Wk2) for deletions involving
  • Hours Worked
  • Place of work
  • 50 + Employment

Or

  • You must go to the Income screen in Function AMEND APPLICATION for the appropriate claimant (Inc1 or Inc2) for deletions involving
  • IS / JSA / ESA or MIG (now known as PC)

    Note: From 27/10/2008, in receipt of JSA will mean in receipt of either JSA or ESA. If you need to confirm the actual benefit, refer to the Access to DWP Data System manual for advice on how to check the benefit details
  • You must go to the Child Details screen in Function AMEND APPLICATION for deletions involving
  • Responsibility
  • Childcare
  • Disability
  • DLA(HCC)
  • Full Time Education (FTE)
  • Connexions

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