Correcting Signals History Start And End Dates (Info)

There is an Action Guide for this subject, click on ‘Next Page’ to access it

Note: Before making any changes, you must follow the guidance in Establish If A Change Can Be Made

This guidance does not relate to child signals or connexions. For guidance on correcting child signals, you must follow the guidance in Correcting Child Signals History Start And End Dates

You will need to make a correction to a signal history when

• A claimant tells you that they have provided us with incorrect start or end dates
   
• A claimant tells you that we have made a mistake when recording the start or end dates

Or

• You realise, whilst looking at a claim, that there is a mistake on the computer concerning the start or end dates held in history

The signals covered by this guidance are

• Disabled
   
• AA / DLA (HCC)
   
• UK National
   
• Normally Live
   
• Total Hours Worked
   
• Place of Work
   
• 50+
   
• IS
   
• JSA

Note: From 27/10/2008, the JSA signal will cover JSA and ESA. Refer to the Access to DWP Data System manual if you need to confirm the actual benefit

• MIG (now known as PC)
   
• Incapacitated for Childcare

Note: A 3 month backdating restriction must not be applied as a result of correcting signal start or end dates. However, where backdating restrictions have previously been applied following a restriction will usually be denoted by the fact that the date in the Include From field is later than the date in the Start Date field of the signal

For more information on a 3 month restriction applied to a change of circumstances, follow the guidance in Effective Date Of A Change of Circumstances

Note: If you have established that the date in the Include From field is incorrect, follow the guidance in Correcting Change Of Circumstances Effective Date In Signals History

For example

This is an example of a correction to a date in the Start Date field and that also keeps a previous 3 month restriction to the effective date of the change of circumstances

Claimant informs you on 15/06/04 that they originally started working 16 hours from 14/10/03, not 20/10/03 as currently recorded in history. (For the purposes of this example, all details for current main job are correct, only start date in hrs worked history is incorrect)

When this change of circumstances start date was originally entered, on the 20/05/04, a 3 month restriction was applied because the claimant failed to inform you that they had started working 16 hours within 3 months of the start date. You will need to ensure that this restriction is still applied after the correction of the date in the Start Date field

Error message

If you get the following error message ‘End Date entered is earlier than the Include From Date. Please Check', you will need to establish if the date you have entered in the End Date field is correct

If the date you have entered in the End Date field is correct, you will need to delete the period of history. Follow the guidance in Deleting Details That Should Not Be On The Computer

For example

Because the hours worked end date of 01/01/07 is entered, this means that entitlement ended before the effective date. Therefore this period of history can be deleted

For example, hours worked end date for xxxxxxxx notified as 01/01/07. This is before the 01/02/07 date in the Include From field, therefore, period of history deleted due to restrictions applied to the date in the Include From field