Correcting Change Of Circumstances Effective Date In Signals History (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

Note: Before making any changes, you must follow the guidance in Establish If A Change Can Be Made

This guidance does not relate to child signals. For guidance on correcting child signals, follow the guidance in Correcting Change Of Circumstances Effective Date In Child Signals History

Note: You must ensure that any start and end dates are corrected before you attempt to amend a change of circumstances effective date. Follow the guidance Correcting Signals History Start And End Dates

You will have already established that the effective date of a change of circumstances is incorrect by

• Following the guidance in Effective Date Of A Change Of Circumstances

Or

• When working a claim you notice that the change of circumstances was applied, but the date in the Include From field was incorrect

Note: A change of circumstances effective date is the date in the Include From field that is shown within a History screen. For more information on the effective date of a change, follow the guidance in Effective Date Of A Change Of Circumstances

Note: Where a date is entered in the Start Date field for a change of circumstances that is more than 3 months old, the computer will automatically restrict the backdating of the change to 3 months prior to the processing date of the claim

You will need to be in the correct screen to access the required signal history, for example you must

• Use Function AMEND APPLICATION and go to the Applicant Details screen for the appropriate claimant (Ap1 or Ap2) for deletions involving

• Disabled

• Residency, for example, UK National or normally live

• AA / DLA (HCC) signal

• Use Function AMEND APPLICATION and go to the Work Details screen for the appropriate claimant (Wk1 or Wk2) for deletions involving

• Hours worked

• Place of work

• 50 + employment

• Use Function AMEND APPLICATION and go to the Income screen for the appropriate claimant (Inc1 or Inc2) for corrections involving

• IS / JSA / ESA or PC (formerly known as MIG)

Where there is current compliance activity on a claim or the claim has been finalised by Compliance, you must

• Not apply any amendments or changes to that claim

But

• First contact the relevant Claimant Compliance Officer (CCO) for further advice

The CCO will use Function MAINTAIN HOUSEHOLD NOTES or the Application Notes field in Function CAPTURE APPLICATION to record their contact details and any compliance activity.

Note: If you attempt to make a change, where the effective date is too far in to the future the computer will not allow you to make the change. For guidance on when you can make a change where the effective date is in the future, follow the guidance in Future Dated Change Of Circumstances

Warning message

If the following warning message ‘3 month restriction applied to Include From Date’ displays

• You must establish whether this restriction is correct before proceeding. Follow the guidance in Effective Date Of A Change Of Circumstances

If you establish that the restriction is not applicable

• You must manually change the date in the Include From field by following this guidance