| 1 | Before making any
changes, follow the guidance in
Establish If A Change Can Be Made
- If the change(s) can be made, go to step 2
|
| 2 | To prevent the claim from
being automatically backdated to a date earlier than the
effective date and
creating a claimant or child in current NTC award verification
failure
- The effective date entered must be a date that is later than
the end date of the previous claim
And
- The received date entered must be a date that is later than the
effective date
- Go to step 3
|
| 3 | If
- The claimant notifies a household breakdown and is invited to
make a new claim, go to step 4
- A new claim is received with an attachment notifying a
household breakdown, go to step 5
- A new claim is received following a household breakdown, with
an attachment requesting an earlier effective date, go to step
6
|
| 4 | Contact the claimant and
ask them to send an attachment with their new claim requesting that
their claim be treated as made from an earlier date
- Treat this date as a request for an earlier effective date
- Advise the claimant that they can make a request for their
claim to be made from the day after the end date of the previous
claim
And
- Ask them to complete the claim form with their circumstances as
at that date
- Take no further action
|
| 5 | Contact the claimant and
ask them to confirm the date they wish their new claim to begin
from, following the breakdown of the previous household
- Advise the claimant that they can make a request for their
claim to be made from the day after the end date of the previous
claim
- Treat this date as a request for an earlier effective date
- Go to step 6
|
| 6 | Use Function AMEND
APPLICATION and go to the Household Details screen
- Make a note of the Household End Date of the previous claim
- Cancel out of the claim
- Go to step 7
|
| 7 | Use Function CAPTURE
APPLICATION and go to the Application Summary screen
- Enter the new Effective Date
- Enter a Received Date of at least one day after the Effective
Date
- In the Application Notes field, enter
‘WORKAROUND - ACTUAL RECD DATE =
??-??-????’
Notes:
You must follow the guidance in
How To
Correctly Complete Application And Household Notes when you
record the note
And also
Follow the guidance in
Application
Notes
- Click on the [Finish] button
For example
The Household End Date on the finalised award is 01/05/2003
The Effective Date on the new claim must be 02/05/2003
The Received Date must be at least one day after the
effective date, which is 03/05/2003 or later
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