Death of A Claimant Referred To Priority 1 Team (Info)
All cases notified to the Tax Credit Office (TCO) that involve the death of a claimant are to be dealt with by the Priority 1 Team
The death of a claimant may be notified to you on the Priority 1 Team
- In a letter sent to the TCO
- From a telephone call made to a Contact Centre
- From an Enquiry Centre
- From the Department of Work and Pensions ( DWP) or a Job Centre Plus (JCP) office in Great Britain or the Department for Social Development ( DSD) or a Social Security Office (SSO) in Northern Ireland
- From a referral sent from the Rapid Data Capture (RDC) office in Netherton
- In a new claim form submitted by the claimant
The case will be referred to you with the claimant's
- Name
- Date of birth
- Date of death
And
- Address
The Child Benefit Office (CBO) may also report the death of a claimant to the TCO on a referral form after they have dealt with the Child Benefit aspects of the claim. They will provide all of the above details
Note: Any referral form received from CBO will be clearly marked so that it is directed straight to the Priority 1 Team
You must deal with all aspects of the case that relate to the death of the claimant. This will include
- Amending any claim to tax credits that has been made
- Reporting the death of the claimant to the Child Benefit Office (CBO), if appropriate
The Manual Correspondence signal is automatically set when the deceased checkbox is ticked. This is to ensure that any notices are not issued directly to the claimant
