Death Of A Child New Claims (Info)

There is an Action Guide for this subject, click on 'Next Page' to access it

On the Priority 1 Team in Tax Credit Office (TCO) you will receive new tax credits claims that are clearly marked Priority 1 Team in red on the front. These may have been issued by the Priority 1 Team or may have been referred to you from the RDC team at Netherton.

You must initially capture the claim showing the deceased child or young person's date of birth. Then once the claim has been awarded capture the child's or young person’date of death as a change of circumstances.

Note: You must set the Manual Correspondence signal immediately after you have captured the claim to ensure no correspondence goes out to the claimant.

To ensure that you provide a full service to the claimant you must also ensure that any queries or information has been dealt with that refer to

• Child Benefit (CB)

Or

• Child Trust Fund

Any correspondence you issue must be accompanied with a letter of condolence to the claimant.

If the claim is not awarded straight away, review it daily to clear any verification failures that occur