Claimant Name Has Spelling Mistake Or Name / Title Too Long (Info)

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Important Note:  Before making any corrections to a claimant's name or title, you must follow the guidance in Incorrect Personal Information Held On The Computer.

An award notice may be sent to the claimant without the full title or name of the claimant on the first page. This is because the claimant may have a title or a name which is too long to fit into the space available on the Applicant Details screen when the claim was captured.

A claimant may contact you to say that they want a notification sending to them with their full name / title.

Notifications of these types of enquiries can be seen in Notifying A Change.

In these instances you must

• Check whether the title / name will fit into the relevant field and if so, amend the details

Or

• Set the Manual Correspondence signal so that correspondence is not sent to the claimant again with incorrect details

And

• Create a household note with the full name and title that the claimant wishes to be known by. Follow the guidance in Recording / Viewing Notes

Then

• Issue a manual notice. Follow the guidance in Issuing A Manual Notice