Address Change (Info)

You must always treat a claimant’s change of address as a correction to the details held on the computer.

To change the claimant’s address you must use Function

• CAPTURE APPLICATION for a pre award claim

• AMEND APPLICATION for a post award claim

This is to ensure that where the claim is only partially captured or is awaiting a decision on it, any correspondence is sent to the new address.

If the change of address is due to a household breakdown, follow the guidance in Family Break Up.

If the change of address is to a non UK address, follow the guidance in Address Or Work Change To A Country Outside The UK.

If the RLS signal is set and the claimant insists that the address details held are correct, you must remove the RLS signal before you exit the Address Change screen. This is because the computer will not automatically remove the RLS signal

Note: You must not amend the address details or add a note in Application Notes on a rejected or withdrawn claim as this will resurrect the claim

You must also check Household Notes for any of the following messages NY13, NY14, NY15 or NY16. If any of these are present you must get the case referred to the Technical Advice Line (TAL) through your Technical Advice Line Liaison Officer (TALLO).

If the claimant asks you to inform Child Benefit Office (CBO) of the change of address then you must complete a referral to CBO.