Notifying Child Benefit
Of A Change Of Circs (AG)
When you are notified of a
change of circumstances, which
needs to be notified to the Child Benefit Office , consider steps 1
- 4 below. The guide is presented as follows
Initial action
| 1 | Establish how the change of circumstance was
received
- Telephone or Enquiry Centre, go to step 2
|
Telephone contact
| 2 | Ask the claimant whilst on the telephone whether
they are in receipt of child benefit or are waiting to hear about
their child benefit application
- If they are waiting or are in receipt of child benefit, go to
step 4
- If they are informing you of a
change of circumstance other
than a Priority 1 change, advise the claimant to inform the Child
Benefit Office (CBO) office on 0845 3021444 or textphone 0845
3021474
- If they are informing you of a change of circumstance other
than Priority 1 change and they are adamant that you notify CBO
office, treat the change as Priority 1, go to step 4
- If they are not in receipt of child benefit and none of the
above occur, continue to process the change of circumstances and
take no further action in this Action Guide
|
Contact in writing
| 3 | Using Function VIEW APPLICATION check whether there
is a child benefit / child tax credit (
CTC) interest
- If there is a child benefit / CTC interest, go to step 4
- If there is no interest with child benefit / CTC, continue with
the change of circumstances and take no further action in this
Action Guide
|
Interest in child benefit
| 4 | Complete form TC649A giving details of the change
of circumstances and save it. To send the details to CBO, follow
the instructions for
Issuing E-form 41a |
